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For Companies At a Glance
- Tasks: Maintain and optimise the ServiceNow platform while collaborating with technical teams.
- Company: Global IT consulting firm with a focus on innovation and security.
- Benefits: Competitive salary, professional development, and flexible onsite work.
- Why this job: Join a dynamic team and enhance your skills in a secure environment.
- Qualifications: 4-5 years of ServiceNow experience and strong ITSM knowledge required.
- Other info: Opportunity for immediate consideration if SC cleared or eligible.
The predicted salary is between 36000 - 60000 £ per year.
We are supporting a global information technology, consulting, and business process services company in hiring an experienced ServiceNow Platform Administrator / Developer for a critical short-term engagement. This role is ideal for hands-on ServiceNow professionals with strong platform administration, development, and ITSM expertise, who are comfortable working in secure, enterprise environments.
Location: Warwick (onsite 2–3 days per week)
Security Clearance: SC Cleared or SC Eligible (mandatory)
Role Overview
You will be responsible for maintaining, configuring, and optimising the ServiceNow SaaS platform, ensuring platform stability, security compliance, and continuous service improvement. The role involves close collaboration with technical teams and stakeholders while delivering high-quality ServiceNow solutions.
Key Responsibilities
- Monitor platform health, performance, patching, and upgrades
- Troubleshoot and resolve platform-related issues; elevate to ServiceNow support when required
- Configure and enhance core ServiceNow modules: Incident, Problem, Change, Service Catalog
- Develop workflows, scripts, forms, dashboards, notifications, and UI components
- Manage users, roles, groups, and ACLs
- Maintain CMDB health, data accuracy, and governance
- Implement and support ITIL best practices
- Identify automation opportunities and support Agile delivery
- Design, develop, and maintain integrations with third-party systems
- Develop and maintain custom code across ServiceNow modules
- Produce technical documentation and maintain the knowledge base
- Provide training and guidance to end users and stakeholders
- Deliver client-facing consulting within a technology-focused practice
Required Skills & Experience
- 4–5+ years of hands-on ServiceNow administration and development experience
- Strong knowledge of ServiceNow Core & Platform modules
- Hands-on experience with ITSM, ITOM, TPRM, Service Portal, Scoped Applications
- Solid understanding of ITIL processes (Incident, Problem, Change, CMDB)
- Experience with workflow design, integrations, and performance tuning
- Experience working in Agile / SCRUM environments
- Strong troubleshooting, process, and stakeholder management skills
Certifications (Highly Desirable)
- ServiceNow System Administrator
- ServiceNow Implementation Specialist
- ITIL Foundation
Mandatory Skill
ServiceNow – SaaS Platform
Interested candidates with active SC clearance or eligibility are encouraged to apply for immediate consideration.
ServiceNow Platform Administrator/Developer in Royal Leamington Spa employer: KBC Technologies Group
Contact Detail:
KBC Technologies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Administrator/Developer in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and ServiceNow community. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects, workflows, and any custom code you've developed. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios and ITIL processes. Practice articulating your experience with platform administration and development. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make an impact in the ServiceNow space.
We think you need these skills to ace ServiceNow Platform Administrator/Developer in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with ServiceNow and ITSM. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ServiceNow Platform Administrator/Developer role. Share specific examples of your work and how you’ve tackled challenges in previous positions.
Show Off Your Certifications: If you’ve got any ServiceNow or ITIL certifications, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development and have the credentials to back it up!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at KBC Technologies Group
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the core modules, ITSM processes, and any recent updates or features. Being able to discuss specific functionalities and how you've used them in past roles will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss real-life scenarios where you've troubleshot issues on the ServiceNow platform. Think of examples that highlight your analytical skills and how you approached resolving complex problems. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Understand Agile Methodologies
Since the role involves working in Agile environments, be ready to talk about your experience with Agile or SCRUM practices. Share specific examples of how you've contributed to Agile projects, focusing on collaboration and adaptability, which are key in such settings.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company’s use of ServiceNow and their team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
