At a Glance
- Tasks: Design and optimise ServiceNow ITOM Event Management solutions for high-availability enterprise systems.
- Company: Join a leading tech firm focused on innovative IT solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Be a thought leader in cutting-edge technology and make a real impact.
- Qualifications: Strong experience with ServiceNow ITOM/Event Management and integration skills required.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions. The ideal candidate will act as a technical SME and thought leader, translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.
Key Responsibilities
- Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
- Integrate ServiceNow with monitoring tools such as:
- SolarWinds
- Splunk
- AppDynamics
- Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
- Develop and maintain:
- Event rules
- Alert correlation
- Deduplication and suppression logic
- Operational intelligence signals
- Design and optimize:
- Event Console dashboards
- Service Health dashboards
- Impact maps
- Ensure CMDB integrity and alignment with CSDM standards.
- Manage Discovery scheduling (including cloud Discovery) and assess network impact.
- Provide technical leadership across multi-tier, multi-tenant implementations.
- Translate functional and technical requirements into:
- Architectural diagrams
- Technical specifications
- Configuration documentation
- Implementation work packages
- Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.
- Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.
- Provide post-implementation support and continuously optimize event management processes.
Mandatory Skills
- Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.
- Expertise in:
- Event rule design
- Alert correlation
- Deduplication and suppression
- Strong integration experience using:
- SNMP traps
- REST/SOAP APIs
- MID Server
- Webhooks
- Strong JavaScript and Glide API development experience.
- Deep expertise in:
- CMDB
- CSDM framework
- Horizontal Discovery
- Cloud Discovery (AWS, Azure, GCP)
- Experience in Service Mapping and pattern debugging.
- Strong understanding of ITIL/ITSM processes:
- Incident Management
- Problem Management
- Change Management
ServiceNow ITOM Architect in Reading employer: KBC Technologies Group
KBC Technologies Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Reading, UK. Employees benefit from extensive professional development opportunities, competitive compensation, and a supportive environment that encourages growth and creativity, making it an ideal place for those looking to make a meaningful impact in cloud architecture.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow ITOM Architect in Reading
✨Tip Number 1
Network, network, network! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the ServiceNow space. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in ServiceNow ITOM Event Management. This can be a game-changer during interviews, as it gives you something tangible to discuss and demonstrates your hands-on experience.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research the company and its culture, and then align your skills and experiences with what they’re looking for. This shows you’re genuinely interested and not just sending out cookie-cutter applications.
✨Tip Number 4
Use our website to find roles that match your skills! We’ve got a range of opportunities waiting for you. Plus, applying through us means you’ll get the latest updates and tips directly from the source, making your job search smoother.
We think you need these skills to ace ServiceNow ITOM Architect in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow ITOM Architect role. Highlight your relevant experience with ITOM Event Management and any specific tools you've worked with, like SolarWinds or Splunk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that align with our needs, especially around event management and integrations. Let us know why you’re excited about joining StudySmarter!
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in your application. Mention your hands-on experience with ServiceNow, JavaScript, and any other relevant technologies. We love seeing candidates who can demonstrate their technical prowess clearly and confidently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on being part of the StudySmarter team!
How to prepare for a job interview at KBC Technologies Group
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow ITOM Event Management. Brush up on your knowledge of event rules, alert correlation, and the integration of monitoring tools like SolarWinds and Splunk. Being able to discuss these topics confidently will show that you’re not just familiar with the platform but can also lead its implementation.
✨Prepare Your Technical Examples
Think of specific projects where you’ve designed or optimised ServiceNow solutions. Be ready to share how you tackled challenges, such as troubleshooting production issues or ensuring CMDB integrity. Real-life examples will help demonstrate your expertise and problem-solving skills.
✨Understand the Business Side
It’s not just about the tech! Familiarise yourself with how ITOM Event Management impacts business processes. Be prepared to discuss how you can translate business requirements into scalable solutions. This shows you can bridge the gap between technical and non-technical stakeholders.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about the company’s current ITOM strategies or future plans. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals and values.
