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- Tasks: Lead the delivery of BMC Helix solutions and ensure seamless integration with external systems.
- Company: Join a forward-thinking tech company focused on innovative ITSM solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by delivering cutting-edge IT solutions that align with business goals.
- Qualifications: 5+ years in BMC Helix architecture and strong ITSM process knowledge required.
- Other info: Dynamic role with opportunities to drive Agile methodologies and enhance technical delivery.
The predicted salary is between 36000 - 60000 £ per year.
The BMC Helix Technical Delivery Authority is responsible for end-to-end delivery of BMC Helix solutions, ensuring technical integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget.
Your responsibilities:
- Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT).
- Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows.
- Ensure compliance with ITIL best practices and enterprise standards.
- Architect and implement integrations with third-party systems (e.g., Active Directory, Orchestrators, Service Assurance tools).
- Configure web services, APIs, and middleware for seamless data exchange.
- Manage complex integrations such as CMDB reconciliation, auto-ticketing, and identity management.
- Own technical delivery across multiple projects, ensuring adherence to governance frameworks.
- Conduct risk assessments, manage dependencies, and implement mitigation strategies.
- Oversee customization vs. out-of-the-box alignment to minimize technical debt.
- Collaborate with PMO to develop delivery plans, timelines, and resource allocation.
- Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations.
- Provide status reporting, stakeholder communication, and escalation management.
- Validate solution performance through E2E testing, UAT, and go-live readiness.
- Implement monitoring and health checks for CMDB and ITSM modules.
- Identify opportunities for automation and process optimization.
Your Profile
Essential skills/knowledge/experience:
- 5+ years in BMC Helix/Remedy ITSM architecture and delivery.
- Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
- Strong knowledge of ITSM processes (Incident, Change, Problem, Service Request).
- Proven experience integrating BMC Helix with external platforms (e.g., AD, Orchestrators, Discovery tools).
- Familiarity with API development, web services, and data migration strategies.
- Experience in Agile and Waterfall methodologies.
- Ability to manage multi-vendor environments and complex delivery landscapes.
BMC Helix Technical Delivery in Reading employer: KBC Technologies Group
Contact Detail:
KBC Technologies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BMC Helix Technical Delivery in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that BMC Helix role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and project governance skills. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience with BMC Helix solutions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled complex integrations or managed dependencies in past projects. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace BMC Helix Technical Delivery in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with BMC Helix and ITSM solutions. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills: Since this role is all about technical delivery, be sure to emphasise your hands-on experience with AR System, Atrium CMDB, and integrations. We love seeing specific examples of how you've tackled complex challenges in your previous roles.
Keep It Professional Yet Engaging: While we appreciate a friendly tone, remember to maintain professionalism in your application. Use clear language and structure your thoughts well, making it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at KBC Technologies Group
✨Know Your BMC Helix Inside Out
Make sure you’re well-versed in BMC Helix solutions, especially the ITSM Suite and Digital Workplace. Brush up on your knowledge of AR System and Atrium CMDB, as these will likely come up during the interview.
✨Showcase Your Integration Skills
Be prepared to discuss your experience with integrating BMC Helix with external systems like Active Directory and Orchestrators. Have specific examples ready that demonstrate your ability to manage complex integrations and ensure seamless data exchange.
✨Emphasise Agile Methodologies
Since this role involves driving Agile execution models, highlight your experience with Scrum and iterative releases. Share how you've successfully implemented these methodologies in past projects to deliver on time and within budget.
✨Prepare for Technical Scenarios
Expect to tackle technical scenarios or case studies during the interview. Practice articulating your approach to risk assessments, managing dependencies, and implementing mitigation strategies, as these are crucial for the role.
