At a Glance
- Tasks: Lead transformative IVR projects for a top banking client using cutting-edge GCP technologies.
- Company: Join a leading bank's innovative team focused on customer experience and technology.
- Benefits: Competitive salary, professional growth opportunities, and a chance to work with industry leaders.
- Other info: Dynamic role with opportunities to shape the future of banking technology.
- Why this job: Make a real impact in banking by driving AI-driven solutions and enhancing customer interactions.
- Qualifications: 12-18+ years in enterprise architecture with strong stakeholder engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Expertise in Conversational AI / IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
Experience
- 12–18+ years in enterprise architecture / solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands‑on delivery of IVR / Contact Center / Conversational AI transformations
- Experience with large‑scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
Preferred Qualifications
- Experience working with Tier‑1 banks or financial institutions
- Strong understanding of banking regulations (e.g., data privacy, PCI‑DSS, GDPR equivalents)
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)
- Experience in multi‑agent orchestration / agentic frameworks
- Familiarity with AI governance, risk management, and model validation frameworks
Certifications
- Google Cloud Professional Architect (Mandatory/Preferred)
- Google Professional Machine Learning Engineer
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)
Enterprise Architect in Manchester employer: KBC Technologies Group
As a leading banking institution, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our commitment to employee development is matched by our focus on building strong relationships with clients, ensuring that our team members are not only experts in their field but also trusted advisors. With a culture that values collaboration and integrity, we offer unique opportunities for career advancement while working on cutting-edge projects in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like KBC Technologies Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Enterprise Architect in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to KBC Technologies Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on KBC Technologies Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at KBC Technologies Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with KBC Technologies Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at KBC Technologies Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former KBC Technologies Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
