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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring timely payments and accurate transaction postings.
- Company: Join a dynamic team focused on efficient credit control and customer satisfaction.
- Benefits: Competitive salary, company pension, and on-site parking.
- Why this job: Be the key player in maintaining cash flow and building strong customer relationships.
- Qualifications: Experience in credit control, strong attention to detail, and excellent communication skills.
- Other info: Full-time role with opportunities for professional growth in a supportive environment.
The predicted salary is between 25000 - 30000 £ per year.
To manage customer accounts efficiently, ensuring timely receipt of payments, accurate posting and reconciliation of transactions, and proactive credit control across domestic, export, euro, parking, and proforma customers.
Key Responsibilities
- Post and allocate customer payments daily, including Proforma on Account (POA) payments, ensuring accurate reconciliation to support daily financial controls.
- Post late Friday payments up to close of business to allow timely statement production.
- Match Proforma payments to subsequent invoices once issued.
- Identify and log Sage posting errors for correction, ensuring data integrity.
- Produce and issue weekly customer statements across all customer categories.
- Review and manage over 200 customer accounts, monitoring overdue invoices and breaches of credit limits.
- Conduct full account reviews at least fortnightly to identify discrepancies, posting issues, or credit exposure.
- Issue high-volume payment chasers (typically 50–100 per review cycle) to ensure cash collection.
- Review customer credit applications using CreditSafe and determine appropriate payment terms and credit limits.
- Monitor customers trading on proforma terms to ensure payment is received prior to job commencement.
- Proactively target and manage high-risk or historically problematic accounts, maintaining progress records.
- Place customer accounts on hold where necessary to tactically secure payment.
- Act as the primary point of contact for customer invoice and payment queries.
- Work collaboratively with internal teams to resolve disputes preventing payment.
- Ensure timely resolution of issues that could delay cash collection.
- Escalate accounts to debt collection services where required.
- Raise legal correspondence (Thomas Higgins letters) in line with company procedures.
- Monitor and chase payments from subcontractors.
Key Skills & Attributes
- Strong experience in credit control and accounts receivable.
- Confident handling high-volume customer accounts.
- Excellent attention to detail and organisational skills.
- Firm but professional communication style when chasing payments.
- Ability to manage risk and make sound credit decisions.
- Proficient with accounting systems (Sage experience preferred).
- Comfortable working independently and prioritising workload.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits: Company pension, On-site parking
Work Location: In person
Credit Controller employer: KBC Logistics
Contact Detail:
KBC Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about how you’d handle high-volume accounts or tricky customer queries, and be ready to share your experiences.
✨Tip Number 3
Show off your skills! If you’ve got experience with Sage or similar accounting systems, make sure to highlight that in conversations. It’s a big plus for roles like Credit Controller.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and accounts receivable. We want to see how you've managed customer accounts and handled high volumes of transactions, so don’t hold back on those details!
Showcase Your Skills: In your cover letter, emphasise your attention to detail and organisational skills. We’re looking for someone who can juggle multiple accounts while keeping everything in check, so let us know how you do that!
Be Professional Yet Personable: When writing your application, strike a balance between being firm and professional. We appreciate a confident communication style, especially when it comes to chasing payments, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KBC Logistics
✨Know Your Numbers
Before the interview, brush up on your knowledge of accounts receivable and credit control metrics. Be ready to discuss how you’ve managed customer accounts in the past, including any specific figures or improvements you've achieved. This shows you’re not just familiar with the concepts but have practical experience.
✨Master the Tools
Familiarise yourself with Sage or any other accounting systems mentioned in the job description. If you have experience with similar software, be prepared to explain how you used it to streamline processes or resolve issues. This will demonstrate your technical proficiency and readiness for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing overdue invoices or dealing with difficult customers. Think of examples from your past experiences where you successfully navigated these challenges, highlighting your problem-solving skills and professional communication style.
✨Show Your Organisational Skills
Since the role involves managing over 200 customer accounts, be ready to discuss how you prioritise tasks and stay organised. Share techniques you use to keep track of payments and follow-ups, as this will reassure the interviewer of your ability to handle a high-volume workload effectively.
