Hotel Maintenance Manager in London

The role offers a salary of £44,000 plus tronc (approximately £3,000–£4,000 additional). It operates on a 4 on, 4 off shift pattern and involves managing two shift engineers and a painter.

About the Hotel: This hotel delivers a personal, tactful and friendly service, anticipating guest needs, creating a homely ambiance in a sophisticated environment to achieve an elegant and comfortable experience.

Job Overview: To be responsible for all maintenance issues within the hotel, performing maintenance checks, and overseeing the engineering team to deliver an excellent guest experience. To manage renovation projects, develop emergency programs and take on special projects as assigned.

Objectives and Goals:

• Maintain the hotel maintenance to the highest possible standards and ensure the hotel is fully operational with full statutory and legal compliance.
• Support effective communication across the business.
• Support the business through targeted support for specific maintenance projects.
• Drive business performance through proactive engineering efforts to limit costs and increase guest and employee satisfaction through effective communication and training.

Key Duties and Responsibilities:

• Responsible for all maintenance issues within the hotel.
• Manage budget, capital expenditures, preventative maintenance and energy conservation.
• Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection.
• Perform daily checks around the hotel.
• Conduct lift emergency release procedures as required.
• Diagnose, maintain, and repair mechanical equipment within the hotel.
• Ensure good relationships are built with internal and external customers.
• Maintain all hotel fixtures and fittings in a safe condition and take action when any unsafe situations arise.
• Develop, implement, and direct all emergency programs.
• Develop, implement and manage energy conservation programs for the property to minimize expenses.
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively.
• Perform special projects and other responsibilities as assigned.
• Responsible for the health and safety of the hotel.
• Manage hotel's health and safety calendar.
• Review risk assessments periodically as per health and safety regulations.
• Ensure monthly safety inspections take place and employees are trained accordingly.
• Work from maintenance fault log to ensure all bedrooms and meeting rooms are available to let daily ensuring close communication with both housekeeping and front of house manager.
• Implement and operate planned preventative maintenance scheme for the hotel.
• Deliver projects in line with organisational need.
• Maintain all plant and machinery.
• Manage, schedule and complete project work in a timely and efficient manner.
• Control departmental costs through correct storage and distribution of supplies.
• Maintain heating, ventilating, air conditioning equipment in optimal operating condition by performing routine maintenance and repairs.
• Prevent costly machine breakdowns by reviewing equipment as needed.
• Maintain and update information on the internal maintenance BMS.
• Sourcing and managing suppliers and subcontractors.
• Ensure that all maintenance contracts are up to date and cover all relevant machinery.
• All repairs are logged and recorded to show due diligence.
• Ensure machinery records are kept in order to not lose warranty cover.
• Set up a help desk/job center to receive jobs, track jobs and close and record jobs and ensure this will be communicated with the engineers.
• Set up specialist contractors or M&E Maintenance contractor prior to opening for the lifts, boilers, chillers, BMS, CHP, water treatment, catering equipment, fire alarm and panel, fire suppression (hood) etc.

People Development:

• Develop a positive and direct relationship with all colleagues, HODS and external links.
• Build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• Recruit and select employees to the agreed staffing levels using cost-effective recruitment methods.
• Ensure professional departmental induction is completed consistently and its effectiveness reviewed.
• Stimulate a positive 'learning' culture.
• Develop a departmental calendar of all key training, identifying training needs and capability gaps within the team working with Human Resources for further training.
• Maintain and update training records, ensuring team regularly developed and trained.
• Manage all employees' performance in line with job descriptions, giving regular feedback and appraisals.
• Manage all disciplinary and grievance issues within the department in consultation with the Human Resources team.
• Audit holiday and sickness administration to ensure consistency and accuracy.
• Ensure all staff complete an exit interview.
• Be proactive in updating self and colleagues on industry knowledge.

Qualifications and Requirements:

• Previous experience of facilities management or in a similar quality operation.
• Advance knowledge of building management/engineering.
• Qualification in an engineering field, preferably Mechanical engineering.
• Knowledge of general building maintenance essential.
• Certification in advanced health and safety, fire safety and food hygiene ideal.
• Proven experience in managing a team.
• Good knowledge of Microsoft Office, Opera, Internet.