Branch Manager

Role Overview

Job Location: Branch

Reporting to: Regional Manager

Direct Reports: Dependent on branch

Key Relationships: Regional Manager, branch team, Head Office departments, Suppliers, Sales Development Managers, internal and external customers.

Job Summary

Providing, with your team, the highest standard of friendly, knowledgeable service in the branch to deliver the Company objective to be the decorator’s first choice. Managing, controlling and developing the overall business of the branch to agreed sales and profit targets. Management and leadership of your team.

Responsibilities

• Selling & Business Development

• Ensuring the branch is covered with appropriate staffing levels during opening hours and opens and closes at advertised times.
• Pro-actively selling the Company’s product range.
• Planning and agreeing sales development and sales forecasts.
• Monitoring and communicating results to staff and management.
• Suggesting and organising local sales campaigns, initiatives and trade days and monitoring the results.
• Having and describing a vision for the development of the branch and local business.
• Arranging local advertising and promotions for the branch with HO support.
• Ensuring merchandising displays are refreshed in a timely manner to incorporate hotspots and promotional offers.
• Effectively merchandising the sales area including cleanliness, tidiness and pricing.
• Negotiating and recommending customer terms.
• Making and following up quotations.
• Opening and managing new account customers.
• Building a network of customers and potential customers.
• Providing feedback to management and staff on opportunities for growing the business; competitors; nil and low stock situations; customer needs.

• Putting the customer first by acknowledging customers as quickly as possible in a friendly and welcoming manner; leading by example and acting as a role model for your team.
• Promptly serving customers, dealing with their enquiries and operating the POS (point of sale) system coaching the team to ensure they are effective in this key element of customer service.
• Providing appropriate advice using specialist knowledge to assist customers in getting the results they are looking for.
• Promptly and effectively handling complaints within agreed parameters, exceeding customer expectations.
• Maintaining adequate stocks of marketing materials to ensure availability within the branch.
• Tinting paint to customers’ specification and ensuring routine maintenance of tinting machines.
• Ensuring customer needs are met at all times and in a timely manner.
• Encouraging the team and developing staff to use and grow their knowledge and to anticipate customer needs.
• Developing long term friendly and professional relationships with customers, other branch managers and Sales Development Managers.
• Identifying and implementing ways to meet and exceed customer expectations and requirements.

• Ensuring warehouse is maintained to agreed standards; stock levels meet customer demand and remain in accordance with stock targets by:

• Monitoring stock profiles of every item in stock.
• Regularly reviewing rates of sale and stock levels.
• Checking suggested orders with agreed internal and external suppliers.
• Overseeing the delivery and booking in of stock and customer orders.
• Performing perpetual inventory checks and adjusting where necessary.
• Optimising efficiencies through bulk orders, working with the Stock Co-ordinator as appropriate.
• Initiating action to clear excess, slow selling, clearance and damaged stock.
• Supervising the annual stock take.
• Organising branch transfers/inter branch transfers orders.

• Demonstrating an interest and understanding of effective team working and working productively with others to achieve the shared Company objectives by:

• Participating in recruitment and selection.
• Allocating work to staff effectively; creating staff rotas to ensure customer needs are met.
• Regularly reviewing performance, carrying out probation progress meetings and annual performance reviews.
• Regularly assessing training needs, nominating staff for training and coaching team in the skills and knowledge required for their individual roles.
• Taking responsibility for aspects of managing the team including holiday booking, absence management, return to work interviews, well being meetings and formal meetings when required.
• Actively listening, consulting and communicating with staff.

• As directed by the Regional Manager, Senior Branch Manager or Head Office Manager.

Other conditions relevant to the role

• Promoting the Company’s Aims and Values and setting an example by own behaviour and adherence to these standards.
• Supporting change in the business.
• Supporting growth and development in the business.
• Adhering to all Company policies and systems including Health & Safety and Environmental issues.
• Ensuring the office is properly maintained to agreed standards.
• The security of cash, stock, premises and vehicles (as appropriate).
• Using any reports provided to support the effective running of the branch.
• Controlling all overheads keeping the costs within the agreed budgeted forecast.
• Ensuring the premises (including the office) and machinery are properly maintained to agreed standards.