Customer Service Coordinator in Wilmslow

KBB Recruitment are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service. This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday. The Role You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers. Key Responsibilities * Process orders, verify payments, and prepare quotes/documentation * Check supplier acknowledgements and resolve discrepancies * Coordinate deliveries and update customers on timelines * Handle delays, back orders, and missing items * Manage queries across multiple communication channels * Process remedials/returns and maintain accurate documentation Skills & Experience Essential: * Minimum 1 year kitchen industry experience * Strong admin/coordination background * Excellent attention to detail and organisation * Confident communicator * Strong numeracy and IT skills Preferred: * Proactive, solutions-focused, calm under pressure * Enjoys improving processes and workflows What’s On Offer * Full training and onboarding * Career development opportunities * Supportive, modern, remote-first working environment * All equipment provided How to Apply This position is being handled by KBB Recruitment. To apply, please send your CV and a brief covering note KBB Recruitment are acting as the employment agency for this position