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- Tasks: Lead a team to drive sales and enhance customer service at the Trade Counter.
- Company: Join a dynamic, creative team in the high-end retail industry.
- Benefits: Enjoy a competitive salary, bonuses, and generous employee discounts.
- Why this job: Perfect for passionate leaders eager to excel in sales and customer experience.
- Qualifications: Experience in operational management and strong leadership skills required.
- Other info: Opportunities for career growth and a collaborative work environment.
Trade Counter Operations Manager
Salary: Circa 50,000, Full time, Monday -Thursday 8am -5pm & Friday 8am -3pm
Reporting to: Group Finance Director
Job Overview:
As the Trade Counter Operations Manager, you will be responsible for driving sales performance, ensuring exceptional customer service, and overseeing the efficient operation of the Trade Counter.
You will lead a dynamic team, optimise product placement, and work closely with internal departments to enhance customer engagement and maximise turnover.
Key Responsibilities:
- Support the Commercial Team in driving trade counter performance, achieving and exceeding sales targets.
- Optimise product placement and trade counter layout to maximise sales.
- Enhance customer engagement and encourage repeat business
- Lead by example in delivering a high-quality, personalised customer experience.
- Ensure a strong focus on upselling and cross-selling.
- Foster long-term relationships with clients to build brand loyalty.
- Supervise and motivate the trade counter team, ensuring a customer-centric approach.
- Provide coaching, training, and performance feedback to enhance team effectiveness.
- Foster a positive, collaborative work environment.
- Oversee the efficient processing of customer orders and resolve queries in collaboration with the wider team.
- Work with the Finance team to ensure accurate invoicing and budget management.
- Ensure compliance with internal processes to maintain operational excellence.
- Regularly review key performance metrics, including sales, foot traffic, conversion rates, and customer feedback.
- Use data insights to drive improvements and refine trade counter strategies.
- Stay informed about market trends, competitor activities, and industry developments
- Collaborate with the Marketing Team to design visually appealing displays that enhance the customer experience.
- Maintain a showroom and trade counter that aligns withbrand image.
Qualifications & Skills:
- Proven experience in operational management, ideally in the KBB (Kitchen, Bedroom, Bathroom) or high-end retail industry.
- Strong leadership skills, with a track record of building and managing high-performing teams.
- Excellent communication, interpersonal, and negotiation skills.
- Results-driven with a demonstrated ability to increase sales and profitability.
- A keen eye for luxury aesthetics and interior trends.
Benefits:
- Competitive salary starting at 50k, plus bonus scheme.
- Being part of a friendly, creative, and dynamic team.
- Clear opportunities for career growth and development.
- Life Assurance and Health Cash Plan.
- Pension contribution.
- Generous employee discount.
This role is ideal for a motivated leader passionate about sales, customer experience, and operational excellence in a high-end retail environment.
KBB Recruitment are acting as the employment agency in relation to this vacancy, Please call Amber on (phone number removed).
Operations Manager employer: KBB Recruitment
Contact Detail:
KBB Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the KBB industry and current market trends. Understanding the nuances of kitchen, bedroom, and bathroom products will help you speak confidently about the role and demonstrate your passion for the sector.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific strategies you've used to motivate staff and enhance customer service.
✨Tip Number 3
Research the company’s brand image and values. Tailor your approach to align with their vision, especially when discussing how you can enhance customer engagement and build brand loyalty.
✨Tip Number 4
Prepare to discuss data-driven decision-making. Highlight your experience with key performance metrics and how you've used insights to drive sales and improve operational efficiency in previous roles.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in operational management, particularly in the KBB or high-end retail industry. Emphasize your leadership skills and any achievements related to sales performance and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer experience. Use specific examples from your past roles to demonstrate how you have driven sales performance and enhanced customer engagement.
Highlight Key Skills: In your application, make sure to emphasize your communication, interpersonal, and negotiation skills. Mention your ability to lead teams and foster a positive work environment, as these are crucial for the role.
How to prepare for a job interview at KBB Recruitment
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop team members.
✨Demonstrate Sales Acumen
Since driving sales performance is a major part of the role, come equipped with data or stories that highlight your success in achieving sales targets. Discuss strategies you've implemented to enhance customer engagement and boost sales.
✨Understand the KBB Market
Familiarize yourself with current trends in the Kitchen, Bedroom, and Bathroom industry. Being knowledgeable about luxury aesthetics and interior trends will show your passion for the sector and your readiness to contribute.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and operational excellence. Think of scenarios where you had to resolve customer queries or improve processes, and be ready to discuss your approach and outcomes.
