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For Companies At a Glance
- Tasks: Fix and maintain ATMs, ensuring they run smoothly and efficiently.
- Company: Join a leading UK ATM operator with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, company vehicle, and a unique 4 on, 4 off shift pattern.
- Why this job: Be part of a dynamic team, solving real-world problems and making a difference.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Work from home to start your shifts and enjoy a supportive work culture.
The predicted salary is between 29000 - 42000 £ per year.
Leading UK ATM Operator requires an ATM Field Service Engineer in Preston, Blackburn Lancashire. This is a permanent, full-time position working 4 days on and 4 days off - 11-hour shift pattern (Shift start, from home, 0900hrs – Shift end, arrive home 2000hrs). Salary £35,500 + vehicle.
Reporting to the Regional Engineering Manager, supporting an ATM Estate by proactively fault-finding and repairing a range of ATM issues to ensure maximum uptime and transactional capability.
Key Tasks:
- Fault find and repair ATM issues using a range of skill sets.
- Attend customer sites, presenting an overall positive attitude.
- Perform reactive and preventative maintenance to a wide variety of ATM makes and models including NCR, Wincor and Triton.
- Remove and replace key ATM modules including card readers, EPP’s, presenters, screens, PC cores, pick modules and other electro-mechanical parts and equipment.
- Install and repair security and safety devices in response to known threats and company priorities.
- Ensure cleanliness and presentability of the ATM’s representing the brand effectively.
- Manage vehicle stock effectively to ensure adequate availability of ATM stocks and parts for first time fixes.
- Complete repairs within specified SLA’s and against KPI’s including first time fix, time on site, and parts orders/returns.
ATM Field Service Engineer employer: KBA IT Recruitment Limited
Contact Detail:
KBA IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ATM Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific ATM models mentioned in the job description, such as NCR, Wincor, and Triton. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in fault-finding and repairing electronic equipment. Be ready to discuss specific examples of how you've successfully resolved technical issues in the past.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've positively interacted with clients or customers in previous roles. This is crucial as you'll be representing the brand while on-site.
✨Tip Number 4
Show your organisational skills by discussing how you manage stock and parts effectively. Being able to ensure first-time fixes and timely repairs is key to this role, so have relevant examples ready.
We think you need these skills to ace ATM Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fault-finding and repairing ATMs or similar equipment. Include specific examples of your technical skills and any previous roles that demonstrate your ability to manage repairs and maintenance effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of uptime and transactional capability for ATMs, and how your skills align with the key tasks outlined in the job description.
Highlight Customer Service Skills: Since the role involves attending customer sites, emphasise your ability to present a positive attitude and provide excellent customer service. Share examples of how you've successfully interacted with clients or customers in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role like this one.
How to prepare for a job interview at KBA IT Recruitment Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of ATM systems, especially the makes and models mentioned in the job description like NCR, Wincor, and Triton. Be prepared to discuss your experience with fault-finding and repairs, as well as any specific challenges you've faced in the past.
✨Show Your Customer Service Skills
As you'll be attending customer sites, it's crucial to demonstrate a positive attitude and strong communication skills. Think of examples where you've successfully interacted with customers or resolved issues, and be ready to share these during the interview.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss how you approach troubleshooting and problem-solving. You might be asked to walk through a scenario where you had to diagnose and fix an issue under pressure, so having a structured method in mind will help you articulate your thought process.
✨Understand the Importance of Cleanliness and Presentation
Since maintaining the cleanliness and presentability of ATMs is part of the role, be ready to talk about why this matters. You could mention how a well-maintained machine reflects positively on the brand and enhances customer trust.
