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For Companies At a Glance
- Tasks: Fix and maintain ATMs, ensuring they run smoothly and efficiently.
- Company: Join a leading UK ATM operator with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, company vehicle, and a unique 4 on, 4 off shift pattern.
- Why this job: Be part of a dynamic team, making a real impact on customer service and technology.
- Qualifications: Must have electro-mechanical repair experience and a valid UK driving licence.
- Other info: Work from home to start your shifts and enjoy a supportive work culture.
The predicted salary is between 30000 - 40000 £ per year.
Leading UK ATM Operator requires an ATM Field Service Engineer in Newcastle, Durham, Teeside, Darlington, Sunderland. Permanent, full-time position working 4 days on and 4 days off - 11-hour shift pattern (Shift start, from home, 0900hrs – Shift end, arrive home 2000hrs). Salary £35,500 + vehicle.
Reporting to the Regional Engineering Manager, supporting an ATM Estate by proactively fault-finding and repairing a range of ATM issues to ensure maximum uptime and transactional capability.
Key Tasks
- Fault find and repair ATM issues using a range of skill sets.
- Attend customer sites, presenting an overall positive attitude.
- Perform reactive and preventative maintenance to a wide variety of ATM makes and models including NCR, Wincor and Triton.
- Remove and replace key ATM modules including card readers, EPP’s, presenters, screens, PC cores, pick modules and other electro-mechanical parts and equipment.
- Install and repair security and safety devices in response to known threats and company priorities.
- Ensure cleanliness and presentability of the ATM’s representing the brand effectively.
- Manage vehicle stock effectively to ensure adequate availability of ATM stocks and parts for first time fixes.
- Complete repairs within specified SLA’s and against KPI’s including first time fix, time on site, and parts orders/returns.
- Ensure faulty parts are returned to engineering workshops for repair in a timely manner or disposal of alongside company procedures.
- Follow engineering standard operating procedures to ensure safety and security in transit and at machines.
- Complete accurate and quality job notes to ensure accountability and auditability.
- Maintain a good driving record and use a vehicle responsibly, efficiently and safely to travel within and outside of your allocated region.
Required Skills
- Good knowledge of a range of ATM types, technical specifications and configurations.
- Electro-Mechanical repair experience, preferably of ATM’s, but as a minimum of large, cash carrying transactional/dispensing objects.
- Attention to details and presentability in your work.
UK DRIVING LICENSE ESSENTIAL
UK PASSPORT ESSENTIAL
ATM Field Service Engineer employer: KBA IT Recruitment Limited
Contact Detail:
KBA IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ATM Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific ATM models mentioned in the job description, such as NCR, Wincor, and Triton. Understanding their technical specifications and common issues will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience you have with electro-mechanical repairs, especially if it involves cash handling machines. Be ready to discuss specific examples of your troubleshooting and repair successes.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've positively interacted with clients or customers in past roles. This is crucial since you'll be representing the brand while on-site.
✨Tip Number 4
Make sure to emphasise your organisational skills, particularly in managing vehicle stock and ensuring timely repairs. Being able to show that you can handle logistics effectively will set you apart from other candidates.
We think you need these skills to ace ATM Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electro-mechanical repairs, particularly with ATMs or similar equipment. Emphasise any specific skills related to fault-finding and maintenance.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of uptime and transactional capability in ATM operations.
Highlight Relevant Skills: In your application, clearly outline your knowledge of various ATM types and your experience with technical specifications. Include examples of past work where you successfully completed repairs or maintenance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at KBA IT Recruitment Limited
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of various ATM types and their technical specifications. Be prepared to discuss your previous experience with electro-mechanical repairs, especially if it involves cash handling machines.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've successfully fault-finded and repaired equipment in the past. Highlight your ability to troubleshoot issues quickly and effectively, as this is crucial for the role.
✨Emphasise Customer Service
Since you'll be attending customer sites, it's important to convey a positive attitude and strong customer service skills. Share experiences where you maintained professionalism and ensured customer satisfaction during your work.
✨Discuss Time Management
With the shift pattern and the need to complete repairs within specified SLAs, demonstrate your ability to manage time effectively. Talk about how you prioritise tasks and ensure that you meet deadlines while maintaining quality.
