Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage projects, coordinate teams, and solve customer issues in the ICT industry.
- Company: Join a leading company in IT service management with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer success while making a real impact.
- Qualifications: 3+ years in ICT service systems, project management experience, and strong communication skills required.
- Other info: Fluency in local language and English is essential; Chinese skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Responsible for managing and coordinating the implementation, delivery, acceptance, training, and post-sale problem-solving of projects such as servers.
- Responsible for meeting the needs of local customers and providing timely after-sales solutions.
- Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality.
- Evaluate the current status of the service system in the local region, and develop plans and improvement solutions.
- Collaborate with sales to solve problems, and plan and implement key service projects.
Qualifications:
- Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage.
- Have experience in managing major clients or project management.
- Have a native-level proficiency in the local language, be able to communicate in English without any difficulty, and those with Chinese language skills will be given priority.
- Familiar with server storage hardware maintenance technologies, such as common fault repair, log analysis, fault troubleshooting, etc.
National Service Representative (, , United Kingdom) employer: KAYTUS
Contact Detail:
KAYTUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Service Representative (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the ICT industry, especially around server and storage systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced field.
✨Tip Number 2
Network with professionals in the industry through platforms like LinkedIn or local tech meetups. Building connections can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or resolved complex service issues. Having these stories ready will showcase your problem-solving skills and ability to improve customer satisfaction.
✨Tip Number 4
Research StudySmarter's values and mission to align your responses during any interviews. Showing that you understand and resonate with our goals can set you apart from other candidates and demonstrate your genuine interest in joining our team.
We think you need these skills to ace National Service Representative (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing customer service systems, particularly in the ICT industry. Emphasise your project management skills and any specific achievements related to server and storage systems.
Craft a Compelling Cover Letter: In your cover letter, address how your experience aligns with the responsibilities listed in the job description. Mention your familiarity with server storage hardware maintenance and your ability to improve customer satisfaction.
Showcase Language Proficiency: Since language skills are important for this role, clearly state your proficiency in English and any other languages you speak, especially Chinese. Provide examples of how you've used these skills in a professional context.
Highlight Team Management Experience: If you have experience managing teams, be sure to include specific examples of how you've coordinated local teams and improved service management quality. This will demonstrate your capability to meet the needs of local customers effectively.
How to prepare for a job interview at KAYTUS
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of server storage hardware and common fault repair techniques. Be prepared to discuss specific examples from your past experience that demonstrate your technical expertise in the ICT industry.
✨Demonstrate Project Management Skills
Since the role involves managing major clients and projects, be ready to share detailed accounts of your previous project management experiences. Highlight how you coordinated teams and improved customer satisfaction in those roles.
✨Emphasise Communication Abilities
Given the need for effective communication with local customers and team members, practice articulating your thoughts clearly in both English and your native language. If you have any knowledge of Chinese, mention it as it could give you an edge.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of scenarios where you successfully resolved issues for clients or improved service management quality, and be ready to explain your thought process and actions taken.
