National Service Representative (City of London)

Responsibilities

1、Responsible for managing and coordinating the implementation, delivery, acceptance, training, and post-sale problem-solving of projects such as servers；

2、Responsible for meeting the needs of local customers and providing timely after-sales solutions；

3、Be capable of managing and coordinating the local team, and improving customer satisfaction and service management quality；

4、Evaluate the current status of the service system in the local region, and develop plans and improvement solutions；

5、Collaborate with sales to solve problems, and plan and implement key service projects.

Qualifications

1、Familiar with the construction and operation management of customer service systems in the ICT industry, with more than 3 years of experience in the service systems of the IT industry such as servers and storage；

2、Have experience in managing major clients or project management；

3、Have a native-level proficiency in the local language, be able to communicate in English without any difficulty, and those with Chinese language skills will be given priority.

4、Familiar with server storage hardware maintenance technologies, such as common fault repair, log analysis, fault troubleshooting, etc.