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For Companies At a Glance
- Tasks: Lead client onboarding and manage project implementations for cutting-edge tech solutions.
- Company: Join Kayana, a fast-growing company revolutionising the payments industry.
- Benefits: Competitive salary, clear career growth, and a supportive work culture.
- Why this job: Make a real impact in a dynamic environment with innovative technology.
- Qualifications: 3+ years in project management, strong organisational skills, and excellent communication.
- Other info: Be part of a global team that celebrates your success and fosters growth.
The predicted salary is between 36000 - 60000 £ per year.
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed. Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.
About You
We are seeking a highly organized and proactive Project Manager to oversee the end-to-end onboarding and implementation process for new clients and to manage day-to-day field operations. This role ensures a smooth journey from the moment a sale is confirmed to the point the client successfully goes live with Kayana's products and services. In addition, the Project Manager will manage Field Engineers, ensuring all site visits, installations, and service activities are properly planned, scheduled, and executed. The Project Manager will act as the central coordinator between Sales, Development, Operations, Menu/Content teams, Logistics, Finance, and Field Engineers.
Key Responsibilities
- Client Onboarding & Project Coordination
- Serve as the primary point of contact for clients after a sale is closed.
- Conduct onboarding meetings to gather requirements, timelines, operational needs, and menu/product structure.
- Create and manage a full implementation timeline from onboarding to go-live.
- Ensure all project milestones are clearly defined, communicated, and met.
- Menu & System Configuration
- Coordinate with the Menu & Content team to ensure menus are created accurately based on client requirements.
- Review menu structures, item categories, pricing, modifiers, and images for accuracy before deployment.
- Ensure testing and validation of menu setups prior to installation and go-live.
- Kiosk, Device & System Deployment
- Plan and coordinate installation schedules with Operations, Logistics, and Field Engineers.
- Ensure hardware (kiosks, tablets, printers, card machines, routers, etc.) is prepared, configured, and delivered on schedule.
- Oversee kiosk placement, device setup, testing, and system integration on-site.
- Address and escalate any technical or operational issues that arise pre-installation or during setup.
- Field Operations & Engineer Scheduling
- Create and maintain the daily/weekly schedule for Field Engineers, including Installations, Site surveys, Maintenance visits and On-site troubleshooting and support.
- Ensure optimal allocation of resources based on project timelines, SLAs, and client priorities.
- Monitor attendance, punctuality, and completion of assigned tasks by Field Engineers.
- Coordinate with Logistics for device dispatch, returns, and replacements linked to field activities.
- Track and report on field activities, delays, risks, and completed work.
- Go-Live Management
- Ensure all devices, menus, and configurations are fully ready before go-live.
- Lead the go-live process, coordinating with client stakeholders and internal teams.
- Arrange client training (on-site or remote) on using the system, kiosks, and dashboards.
- Closely monitor performance in the initial days after go-live and ensure issues are addressed promptly.
- Documentation & Reporting
- Maintain updated project trackers, implementation plans, and onboarding status reports.
- Document project milestones, issues, decisions, and resolutions.
- Provide regular updates to management on project status, field operations, and upcoming installations.
What We're Looking For
- 3+ years of experience in project management and/or operations, ideally in POS, SaaS, F&B tech, payments, or retail tech.
- Experience coordinating field teams or on-site installations.
- Strong organizational, planning, and multitasking skills.
- Excellent communication and stakeholder management abilities.
- Strong attention to detail in both technical and operational aspects.
- Proficiency with spreadsheets and project tracking tools.
- Fluent in English (verbal and written).
Why Join Us?
At Kayana, you'll be part of a fast-growing global company where your contributions will make a direct impact. We offer:
- Competitive base salary.
- A clear path for career growth and development.
- The opportunity to work with innovative technology that is reshaping the payments industry.
- A supportive and collaborative environment where your success is celebrated.
Project Manager – Client Onboarding, Implementations & Operations in Slough employer: Kayana | Ordering & Payment Solutions
Contact Detail:
Kayana | Ordering & Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager – Client Onboarding, Implementations & Operations in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Kayana’s products and services. Understand their client onboarding process and think of examples from your past experience that showcase your project management skills. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Project Manager role. Highlight your organisational skills and ability to coordinate teams effectively – these are key for managing client onboarding and field operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Kayana and being part of our mission to empower businesses.
We think you need these skills to ace Project Manager – Client Onboarding, Implementations & Operations in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience in client onboarding and project coordination, as these are key aspects of the job. We want to see how your skills align with our mission at Kayana!
Showcase Your Organisational Skills: Since this role requires strong organisational and multitasking abilities, give examples of how you've successfully managed multiple projects or teams in the past. We love seeing real-life scenarios that demonstrate your planning prowess!
Communicate Clearly: Effective communication is crucial for this position. In your application, be clear and concise about your experiences and achievements. We appreciate straightforwardness and clarity, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the Kayana team!
How to prepare for a job interview at Kayana | Ordering & Payment Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Kayana thoroughly. Understand their products, mission, and the markets they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Project Manager, you'll likely face scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you've successfully managed projects or resolved issues, especially in client onboarding or field operations.
✨Showcase Your Organisational Skills
Given the role's focus on coordination and planning, be ready to discuss how you manage multiple tasks and priorities. Bring examples of project trackers or tools you've used to keep everything on track, as this will demonstrate your organisational prowess.
✨Engage with Your Interviewers
Don’t just wait for questions; engage with your interviewers. Ask them about their experiences at Kayana and how they see the role evolving. This shows you're not only interested in the position but also in the team and company culture.
