At a Glance
- Tasks: Manage onboarding for new clients and ensure smooth implementation of our tech solutions.
- Company: Join Kayana, a fast-growing company empowering businesses with innovative technology.
- Benefits: Competitive salary, uncapped commission, and clear career growth opportunities.
- Other info: Dynamic, supportive culture with a focus on personal development.
- Why this job: Make a real impact in the payments industry while working with cutting-edge technology.
- Qualifications: 3-5 years in project management and strong organisational skills required.
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed. Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.
Important Work Arrangement Note
This role requires full-time, on-site work from Monday to Friday. Candidates should be comfortable with a fully office-based setup, as remote or hybrid work is not available for this position.
About You
We are looking for a highly organized and proactive Project Manager – Onboarding & Implementation to manage the end-to-end onboarding journey of newly signed clients. This role will act as the central coordination point between Sales, Operations, Menu Team, Installation Team, Support, Finance, and other internal departments to ensure every client is successfully onboarded and goes live smoothly and on time. The ideal candidate must be highly detail-oriented, capable of managing multiple projects simultaneously, and comfortable working in a fast-paced operational environment.
Key Responsibilities
- Manage the complete onboarding and implementation process for newly signed clients
- Act as the main point of coordination after the Sales team closes a deal
- Ensure all required onboarding documents and information are collected from the client
- Coordinate with internal teams to ensure timely setup and implementation
- Oversee installation scheduling and deployment of devices, POS systems, kiosks, or related hardware
- Coordinate with the Menu Team to ensure menus, products, pricing, modifiers, and configurations are correctly uploaded into the system
- Ensure payment systems, integrations, and required configurations are properly completed
- Track onboarding progress and ensure all milestones are completed before go-live
- Conduct regular follow-ups with internal departments and clients regarding pending actions
- Ensure clients are trained and properly onboarded onto the platform
- Identify onboarding delays, operational bottlenecks, or project risks and escalate where necessary
- Maintain onboarding trackers, implementation timelines, and status reports
- Ensure smooth communication between Sales, Operations, Support, and Technical teams
- Support testing and quality checks prior to client go-live
- Ensure a seamless customer experience throughout the onboarding journey
- Monitor post-go-live support during the initial launch phase
What We're Looking For
- Bachelor’s degree in Business Administration, Operations, Project Management, or related field
- Minimum 3–5 years of experience in project management, onboarding, implementation, operations coordination, or account management
- Strong organizational and multitasking abilities
- Excellent communication and stakeholder management skills
- Ability to manage multiple onboarding projects simultaneously
- Strong problem-solving and follow-up skills
- Experience coordinating across multiple departments and operational teams
- Comfortable working in a fast-paced and high-volume environment
- Proficiency in Google Workspace and project tracking tools
- Experience in SaaS, POS systems, hospitality tech, fintech, or operational implementation is highly preferred
Why Join Us?
At Kayana, you’ll be part of a fast-growing global company where your contributions will make a direct impact. We offer:
- Competitive base salary with uncapped earning potential through commission.
- A clear path for career growth and development.
- The opportunity to work with innovative technology that is reshaping the payments industry.
- A supportive and collaborative environment where your success is celebrated.
Starting monthly salary at 40K GBP per month.
Project Manager in London employer: Kayana | Ordering & Payment Solutions
Kayana is an exceptional employer that champions innovation and inclusivity, providing a dynamic work environment where every employee is equipped with a personalised development plan for long-term career growth. With a competitive salary and the chance to work with cutting-edge technology in the payments industry, you will play a vital role in empowering small and medium-sized businesses while enjoying a supportive culture that celebrates your contributions.
Contact Details:
Kayana | Ordering & Payment Solutions Recruitment Team
