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- Tasks: Install and maintain cutting-edge field service equipment across London.
- Company: Join Kayana, a tech company revolutionising customer experiences in hospitality and retail.
- Benefits: Enjoy a competitive salary, performance bonuses, and professional development opportunities.
- Why this job: Be part of a dynamic team making a real impact on customer service.
- Qualifications: Experience in engineering and strong problem-solving skills are essential.
- Other info: Opportunities for career growth into leadership roles and a supportive work environment.
The predicted salary is between 30000 - 50000 £ per year.
Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the outskirts. Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. We want you to be keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles.
At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers. Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space. As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on board as we work together to create lasting value for our clients.
Responsibilities:
- Install, maintain, and repair field service equipment at customer sites
- Have experience with wall mounting. Experience within the industry would be advantageous.
- Conduct regular inspections and preventive maintenance on equipment
- Collaborate with customers to understand their needs and provide technical support
- Train customers on the proper use and maintenance of equipment
- Document service activities, including repairs, parts used, and customer interactions
- Stay up to date with industry trends and advancements in field service technology
Qualifications:
- Experience in Engineering or a related field
- Proven experience as a Field Service Engineer or similar role
- Excellent problem-solving skills and attention to detail
- Effective communication skills to interact with customers and team members
- Ability to work independently and prioritize tasks in a fast-paced environment
- willingness to travel to customer sites as needed, regular travel and some overnight stays required
Benefits:
- Competitive salary based on experience and qualifications
- Paid time off and holidays
- Professional development opportunities for career growth
- Performance bonus
- Company car
- Company pension
- Free parking
Please apply now to join our dynamic team!
Field Engineer employer: Kayana | Ordering & Payment Solutions
Contact Detail:
Kayana | Ordering & Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Get to know the company inside out! Research Kayana's products and services, especially their self-service kiosks and mobile ordering systems. This will help you tailor your conversations during interviews and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Kayana might be present. Building relationships can give you insider info and potentially a referral, which can really boost your chances of landing that field engineer role.
✨Tip Number 3
Prepare for hands-on assessments! Since the role involves installations and repairs, be ready to demonstrate your technical skills. Brush up on your problem-solving techniques and think about how you would handle common issues that might arise in the field.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight relevant experience, especially in installations and customer service, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our mission at Kayana. We love seeing genuine passion!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your problem-solving skills in action, as they’re crucial for a Field Engineer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kayana | Ordering & Payment Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Familiarise yourself with common equipment, installation processes, and troubleshooting techniques. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you had to diagnose a problem or implement a solution quickly. This is crucial for a field engineer, as you'll need to demonstrate your ability to think on your feet.
✨Customer Service is Key
Since Kayana values customer experience, be ready to discuss how you've provided excellent service in the past. Share stories that highlight your communication skills and your ability to understand and meet customer needs. This will show that you align with their mission.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.