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- Tasks: Install and maintain cutting-edge field service equipment across London.
- Company: Kayana, a tech company revolutionising customer experiences in hospitality and retail.
- Benefits: Competitive salary, paid time off, professional development, and a company car.
- Why this job: Join a dynamic team and enhance customer experiences with innovative technology.
- Qualifications: Experience in engineering and strong problem-solving skills required.
- Other info: Exciting career growth opportunities and a chance to lead in the future.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the outskirts. Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. We want you to be keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles.
At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers. Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space.
As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on board as we work together to create lasting value for our clients.
Responsibilities:
- Install, maintain, and repair field service equipment at customer sites
- Have experience with wall mounting. Experience within the industry would be advantageous.
- Conduct regular inspections and preventive maintenance on equipment
- Collaborate with customers to understand their needs and provide technical support
- Train customers on the proper use and maintenance of equipment
- Document service activities, including repairs, parts used, and customer interactions
- Stay up to date with industry trends and advancements in field service technology
Qualifications:
- Experience in Engineering or a related field
- Proven experience as a Field Service Engineer or similar role
- Excellent problem-solving skills and attention to detail
- Effective communication skills to interact with customers and team members
- Ability to work independently and prioritize tasks in a fast-paced environment
- Willingness to travel to customer sites as needed, regular travel and some overnight stays required
Benefits:
- Competitive salary based on experience and qualifications
- Paid time off and holidays
- Professional development opportunities for career growth
We would like to hear from you if you are a skilled Field Service Engineer looking for an exciting opportunity to work with cutting-edge technology and provide exceptional customer service. Please apply now to join our dynamic team!
Job Types: Full-time, Permanent
Additional pay: Bonus scheme, Performance bonus
Benefits: Company car, Company pension, Free parking
Schedule: Monday to Friday + Weekend availability
License/Certification: Driving License (required)
Work Location: In person
Field Engineer employer: Kayana | Ordering & Payment Solutions
Contact Detail:
Kayana | Ordering & Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kayana. Understand our products and services, and think about how your skills as a Field Engineer can contribute to our mission of enhancing customer experiences.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to field service roles. Think about specific examples from your past experiences that showcase your problem-solving skills and ability to work independently.
✨Tip Number 3
Show your enthusiasm! During the interview, express your eagerness to learn new skills and grow within the company. We love candidates who are keen to develop and take on team leader or management roles in the future.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering and field service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Field Engineer role at Kayana and how you can contribute to our mission of enhancing customer experiences. Keep it personal and engaging!
Show Off Your Communication Skills: Since you'll be interacting with customers regularly, it's important to demonstrate your effective communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully communicated technical information in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Kayana!
How to prepare for a job interview at Kayana | Ordering & Payment Solutions
✨Know Your Tech
Make sure you brush up on the specific technologies and equipment that Kayana uses. Familiarise yourself with their self-service kiosks and mobile ordering systems, as well as any common issues that might arise. This will show your enthusiasm and readiness to tackle the role head-on.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems in the past. Think about situations where you had to troubleshoot equipment or provide customer support. Being able to articulate your thought process will demonstrate your capability as a Field Engineer.
✨Emphasise Customer Service
Since Kayana values exceptional customer service, be ready to discuss how you've gone above and beyond for clients in previous roles. Share stories that highlight your communication skills and ability to understand customer needs, as this is crucial for the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for growth within Kayana. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
