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For Companies At a Glance
- Tasks: Install and maintain cutting-edge field service equipment across London.
- Company: Kayana, a tech company revolutionising customer experiences in hospitality and retail.
- Benefits: Competitive salary, paid time off, professional development, and a company car.
- Why this job: Join a dynamic team and enhance customer experiences with innovative technology.
- Qualifications: Experience in engineering and strong problem-solving skills required.
- Other info: Opportunities for career growth into leadership roles.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Kayana HQ is located in London, Battersea. We are looking for a field service technician to cover installations and service calls all over London and the Outskirts.
Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don\’t occur. We want you to be keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles.
At Kayana, we\’re dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.
Our technology is designed to adapt to each client\’s unique needs, whether a quick-service restaurant, a hotel, or a retail space.
As part of the Kayana team, you\’ll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We\’re excited to have you on board as we work together to create lasting value for our clients.
Responsibilities:
– Install, maintain, and repair field service equipment at customer sites
– Have experience with wall mounting. Experience within the industry would be advantageous.
– Conduct regular inspections and preventive maintenance on equipment
– Collaborate with customers to understand their needs and provide technical support
– Train customers on the proper use and maintenance of equipment
– Document service activities, including repairs, parts used, and customer interactions
– Stay up to date with industry trends and advancements in field service technology
Qualifications:
– Experience in Engineering or a related field
– Proven experience as a Field Service Engineer or similar role
– Excellent problem-solving skills and attention to detail
– Effective communication skills to interact with customers and team members
– Ability to work independently and prioritize tasks in a fast-paced environment
– Willingness to travel to customer sites as needed, regular travel and some overnight stays required
Benefits:
– Competitive salary based on experience and qualifications
– Paid time off and holidays
– Professional development opportunities for career growth
We would like to hear from you if you are a skilled Field Service Engineer looking for an exciting opportunity to work with cutting-edge technology and provide exceptional customer service.
Please apply now to join our dynamic team!
Job Types: Full-time, Permanent
Additional pay:
- Bonus scheme
- Performance bonus
Benefits:
- Company car
- Company pension
- Free parking
Schedule:
- Monday to Friday
- + Weekend availability
License/Certification:
- Driving License (required)
Work Location: In person
Field Engineer employer: Kayana | Ordering & Payment Solutions
Contact Detail:
Kayana | Ordering & Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Get to know the company inside out! Research Kayana's products and services, and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Engineer role.
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Engineer, you might be tested on your technical skills. Brush up on your installation and maintenance techniques, and be ready to demonstrate your problem-solving abilities during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering and field service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and any customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the Field Engineer role at Kayana and how you can contribute to our mission. Keep it personal and engaging – we love to see your personality come through.
Show Off Your Technical Skills: Since we’re all about cutting-edge technology, make sure to mention any specific technical skills or tools you’ve worked with. If you have experience with installations or maintenance, let us know how you’ve tackled those challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Kayana!
How to prepare for a job interview at Kayana | Ordering & Payment Solutions
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering. Familiarise yourself with the types of equipment you'll be working with and any relevant industry trends. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you had to diagnose a problem, implement a solution, and ensure customer satisfaction. This will demonstrate your ability to think on your feet and provide excellent service.
✨Communicate Clearly
Since effective communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would train a customer on using equipment, so being able to convey information clearly will set you apart.
✨Be Ready to Discuss Your Travel Flexibility
As the job involves travelling to various customer sites, be prepared to discuss your availability and willingness to travel. Highlight any past experiences where you successfully managed travel commitments while maintaining high-quality service.