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For Companies At a Glance
- Tasks: Install and maintain cutting-edge field service equipment across London.
- Company: Kayana, a tech company enhancing customer experiences in hospitality and retail.
- Benefits: Competitive salary, paid time off, professional development, and a company car.
- Why this job: Join a dynamic team and make a real impact on customer service.
- Qualifications: Experience in engineering and strong problem-solving skills required.
- Other info: Exciting career growth opportunities with potential for management roles.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.
Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.
About You
We are seeking a motivated and results-driven Field Engineer to join our London team. In this role, you will be responsible for delivering high-quality on-site technical support, installations, and maintenance services, ensuring systems operate efficiently and meet client requirements.
You will be the primary point of contact on-site, working directly with customers to diagnose issues, implement solutions, and provide clear technical guidance. Your ability to work independently in the field, troubleshoot effectively, and maintain strong client relationships will play a key role in delivering excellent service and strengthening Kayana’s presence across the London market.
Responsibilities
- Install, maintain, and repair field service equipment at customer sites
- Have experience with wall mounting. Experience within the industry would be advantageous.
- Conduct regular inspections and preventive maintenance on equipment
- Collaborate with customers to understand their needs and provide technical support
- Train customers on the proper use and maintenance of equipment
- Document service activities, including repairs, parts used, and customer interactions
- Stay up to date with industry trends and advancements in field service technology
What We’re Looking For
- Experience in Engineering or a related field
- Proven experience as a Field Service Engineer or similar role
- Excellent problem-solving skills and attention to detail
- Effective communication skills to interact with customers and team members
- Ability to work independently and prioritize tasks in a fast-paced environment
- Willingness to travel to customer sites as needed, regular travel and some overnight stays required
- Competitive salary based on experience and qualifications
- Paid time off and holidays
- Professional development opportunities for career growth
Why Join Us?
We would like to hear from you if you are a skilled Field Service Engineer looking for an exciting opportunity to work with cutting-edge technology and provide exceptional customer service. Please apply now to join our dynamic team!
- Competitive base salary with uncapped earning potential through commission.
- A clear path for career growth and development.
- The opportunity to work with innovative technology that is reshaping the payments industry.
- A supportive and collaborative environment where your success is celebrated.
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Field Engineer employer: Kayana | Ordering & Payment Solutions
Contact Detail:
Kayana | Ordering & Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Get to know the company inside out! Research Kayana's products and services, and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on assessments! As a Field Engineer, you might be tested on your technical skills. Brush up on your installation and maintenance techniques, and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Engineer role. Highlight any relevant engineering experience, especially in field service, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've provided excellent customer service or solved technical issues in the past.
Show Off Your Communication Skills: Since you'll be interacting with customers regularly, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your ability to explain technical concepts to non-technical people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Kayana!
How to prepare for a job interview at Kayana | Ordering & Payment Solutions
✨Know Your Tech
Familiarise yourself with the technology and products that Kayana offers. Understand how their self-service kiosks and mobile ordering systems work, as well as any common issues that might arise. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical problems or improved processes. Be ready to discuss how you approach troubleshooting and what steps you take to ensure customer satisfaction. This is crucial for a Field Engineer role!
✨Communicate Effectively
Practice clear and concise communication. You'll need to explain technical concepts to customers who may not be tech-savvy. Demonstrating your ability to communicate effectively will highlight your suitability for the role and your potential to train customers on equipment use.
✨Emphasise Your Willingness to Learn
Kayana values growth and learning, so express your eagerness to develop new skills and adapt to industry trends. Share any relevant training or certifications you've pursued and how you plan to continue your professional development in the field.
