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- Tasks: Install and maintain cutting-edge field service equipment across London.
- Company: Kayana HQ, a tech-driven company enhancing customer experiences in hospitality and retail.
- Benefits: Competitive salary, paid time off, professional development, and a company car.
- Other info: Exciting career growth opportunities with potential for management roles.
- Why this job: Join a dynamic team and make a real impact on customer service with innovative technology.
- Qualifications: Experience in engineering, problem-solving skills, and effective communication.
The predicted salary is between 30000 - 42000 £ per year.
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling brands to scale and succeed.
Our mission is simple: to help businesses thrive through innovative technology. With operations across the USA, UK, Europe, Australia, and the Middle East, Kayana is proud to foster an inclusive and dynamic culture. Every employee is supported with a personalized development plan, offering clear and achievable career paths for long-term growth.
About You
We are seeking a motivated and results-driven Field Engineer to join our London team. In this role, you will be responsible for delivering high-quality on-site technical support, installations, and maintenance services, ensuring systems operate efficiently and meet client requirements.
You will be the primary point of contact on-site, working directly with customers to diagnose issues, implement solutions, and provide clear technical guidance. Your ability to work independently in the field, troubleshoot effectively, and maintain strong client relationships will play a key role in delivering excellent service and strengthening Kayana’s presence across the London market
Key Responsibilities:
– Install, maintain, and repair field service equipment at customer sites
– Have experience with wall mounting. Experience within the industry would be advantageous.
– Conduct regular inspections and preventive maintenance on equipment
– Collaborate with customers to understand their needs and provide technical support
– Train customers on the proper use and maintenance of equipment
– Document service activities, including repairs, parts used, and customer interactions
– Stay up to date with industry trends and advancements in field service technology
What We’re Looking For:
– Experience in Engineering or a related field
– Proven experience as a Field Service Engineer or similar role
– Excellent problem-solving skills and attention to detail
– Effective communication skills to interact with customers and team members
– Ability to work independently and prioritize tasks in a fast-paced environment
– Willingness to travel to customer sites as needed, regular travel and some overnight stays required
Benefits:
– Salary : £35000 GBP per year
– Paid time off and holidays
– Professional development opportunities for career growth
We would like to hear from you if you are a skilled Field Service Engineer looking for an exciting opportunity to work with cutting-edge technology and provide exceptional customer service.
Please apply now to join our dynamic team!
Why Join Us?
At Kayana, you’ll be part of a fast-growing global company where your contributions will make a direct impact. We offer:
Competitive base salary with uncapped earning potential through commission.
A clear path for career growth and development.
The opportunity to work with innovative technology that is reshaping the payments industry.
A supportive and collaborative environment where your success is celebrated.
Field Engineer employer: Kayana | Ordering & Payment Solutions
Contact Detail:
Kayana | Ordering & Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring examples of past projects or experiences that highlight your problem-solving abilities.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like Kayana, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in field service technology. This not only boosts your confidence but also shows potential employers that you're committed to growing in your role.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer role. Highlight relevant experience, especially in engineering and customer service, and don’t forget to mention any skills that align with our tech solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about working with us at Kayana and how your background makes you a perfect fit for enhancing customer experiences.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Kayana | Ordering & Payment Solutions
✨Know Your Stuff
Make sure you brush up on your engineering knowledge and any relevant experience you have. Be ready to discuss specific projects or challenges you've faced in the field, especially those related to installations and repairs.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky situations in previous roles. Think about times when you had to think on your feet or come up with creative solutions for customers. This will demonstrate your ability to handle the fast-paced environment at Kayana.
✨Communicate Clearly
Since you'll be interacting with customers regularly, practice explaining technical concepts in simple terms. During the interview, focus on showcasing your communication skills and how you can effectively train customers on using equipment.
✨Be Ready to Travel
Understand that this role involves travel and possibly overnight stays. Be prepared to discuss your flexibility and willingness to go the extra mile to meet customer needs. Showing enthusiasm for this aspect can set you apart from other candidates.