At a Glance
- Tasks: Lead the Selfridges Kayali counter, driving sales and delivering exceptional customer experiences.
- Company: KAYALI, a modern fragrance brand founded by beauty mogul Mona Kattan.
- Benefits: Premium medical coverage, birthday leave, employee discounts, and quarterly product gifting.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Join a passionate team and share the art of fragrance with customers.
- Qualifications: 3-4 years in retail, strong leadership, selling, and storytelling skills required.
The predicted salary is between 31500 - 38500 £ per year.
Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
KAYALI is looking for a Team Lead who will be responsible for leading the Selfridges Kayali counter to deliver exceptional customer experience, drive sales performance, and uphold the highest standards of brand representation. You will manage daily operations, coach your team, and bring Kayali's storytelling and fragrance expertise to life for every customer. This role is key in ensuring consistent growth, operational excellence, and a motivated team culture.
Key Responsibilities
- Sales Leadership
- Drive daily, weekly, and monthly sales to exceed targets and KPIs
- Lead by example on the shop floor with strong service, selling, and storytelling
- Use coaching to elevate team confidence, fragrance layering skills, and conversion
- Train and motivate Retail Sales Consultants to deepen their product knowledge and selling skills
- Deliver daily briefs, coaching moments, and on-counter training
- Support the team with guided fragrance discovery and layering expertise
- Operations & Stock Management
- Monitor stock levels, report shortages, and ensure optimal availability at all times
- Maintain merchandising, hygiene, and visual standards to brand guidelines
- Oversee replenishment, tester management, and operational compliance
- Maintain strong relationships with store management and floor teams
- Provide feedback on counter performance, customer behaviours, and competitor activity
- Communicate daily/weekly performance updates to the Area Manager or Education team
Requirements
- Minimum 3-4 years of retail experience in beauty or fragrance, with leadership exposure
- Strong selling, coaching, and storytelling skills
- Highly organized, proactive, and confident in leading a team
- Excellent communication skills and ability to build rapport quickly
- Proficiency in basic Microsoft tools (Outlook, Excel)
Benefits
- Premium Medical/Dental/Vision coverage
- Find your Magic Days
- Volunteer Day
- Birthday Leave
- Employee discounts on all Kayali products
- Quarterly product gifting
Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
Sales Team Lead - Selfridges - London employer: KAYALI
KAYALI is an exceptional employer that champions creativity and innovation in the heart of Europe. With a vibrant work culture that encourages collaboration and personal growth, employees benefit from unique opportunities to lead impactful PR campaigns and events that resonate across diverse markets. The company prioritises professional development and offers a dynamic environment where your contributions can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Lead - Selfridges - London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Team Lead - Selfridges - London at KAYALI, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including KAYALI. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Team Lead - Selfridges - London. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Team Lead - Selfridges - London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for KAYALI:When writing your cover letter, make sure to tailor your message specifically for KAYALI. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at KAYALI
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show KAYALI that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show KAYALI that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with KAYALI’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
