At a Glance
- Tasks: Deliver luxury customer service and share KAYALI's unique fragrance experience.
- Company: Join KAYALI, a modern fragrance brand founded by beauty mogul Mona Kattan.
- Benefits: Competitive pay, training opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities for growth and creativity.
- Why this job: Be part of a passionate team and help customers discover their perfect scent.
- Qualifications: Retail experience in beauty or luxury and a love for fragrances.
The predicted salary is between 22000 - 26000 € per year.
Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long‑lasting, and cruelty‑free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi‑faced jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Key Responsibilities
KAYALI is seeking a Full‑Time Retail Sales Consultant for the Selfridges Trafford Centre counter in Manchester. As the representative of the brand on counter, you will bring the world of KAYALI to life through exceptional customer service, fragrance expertise, and strong sales performance. You will create a memorable and personalised experience for every client, using fragrance discovery and KAYALI layering techniques to drive engagement, loyalty, and commercial success.
- Deliver a luxury, personalized service to every customer
- Guide customers through Kayali's scent families, layering techniques, and brand storytelling
- Support the counter in achieving daily and monthly sales targets
- Maintain a strong understanding of product benefits, innovation, and brand DNA
- Participate in ongoing training to refine selling and fragrance education skills
- Confidently communicate the Kayali brand message and visual identity
Operational Support
- Support stock checks, replenishment, and tester upkeep
- Maintain merchandising and hygiene standards throughout the counter
- Assist with operational tasks to always ensure counter readiness
- Support in-store events, sampling activity, and masterclass moments
- Drive traffic through proactive customer outreach and traffic‑stopping
Requirements
- Minimum 1 year of retail experience within beauty, fragrance, or luxury
- Strong interpersonal and selling skills with a passion for fragrance
- Confident, energetic, and comfortable approaching new customers
- Organized, reliable, and able to work in a fast‑paced retail environment
- Ability to work weekends, late nights, and peak periods as required
Retail Sales Consultant Manchester (Selfridges) employer: KAYALI
KAYALI is an exceptional employer that fosters a vibrant and inclusive work culture, where passion for fragrance meets personal growth. As a Retail Sales Consultant at our Selfridges Trafford Centre location in Manchester, you will enjoy comprehensive training, opportunities for career advancement, and the chance to be part of a community that celebrates creativity and innovation in the beauty industry. With a focus on delivering luxurious customer experiences and a commitment to employee well-being, KAYALI offers a rewarding environment for those looking to thrive in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Consultant Manchester (Selfridges)
✨Tip Number 1
Get to know KAYALI and its fragrances inside out! Familiarise yourself with the scent families and layering techniques so you can chat confidently with customers. This knowledge will help you create that memorable experience we’re all about.
✨Tip Number 2
Practice your customer engagement skills! Approach friends or family and role-play different scenarios. The more comfortable you are with starting conversations, the easier it’ll be to connect with customers at Selfridges.
✨Tip Number 3
Don’t forget to showcase your passion for fragrance! Share your personal experiences with scents and how they make you feel. Authenticity goes a long way in building trust and loyalty with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our brand, making it easier to tailor your approach.
We think you need these skills to ace Retail Sales Consultant Manchester (Selfridges)
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrance shine through! Share any personal experiences or stories that connect you to the world of scents. We want to see your enthusiasm for KAYALI and how it aligns with our mission.
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Sales Consultant role. Highlight your relevant retail experience and skills that match the job description. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share what makes you unique and how you can contribute to our vibrant team at KAYALI.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining the KAYALI family!
How to prepare for a job interview at KAYALI
✨Know Your Scents
Familiarise yourself with KAYALI's fragrance families and layering techniques. Being able to discuss the unique notes and stories behind each scent will show your passion and expertise, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you delivered exceptional customer service. Highlight how you created memorable experiences for customers, as this role is all about personalising the fragrance journey.
✨Be Energetic and Approachable
KAYALI values confident and energetic individuals. Practice your body language and tone of voice to ensure you come across as friendly and approachable during the interview. Remember, first impressions matter!
✨Understand the Brand's Mission
Research KAYALI’s mission and values thoroughly. Be ready to discuss how you can contribute to building a community of fragrance lovers and how you resonate with their goal of making everyone feel like a diamond.
