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For Companies At a Glance
- Tasks: Deliver luxury customer service and guide shoppers through fragrance experiences.
- Company: Join KAYALI, a vibrant brand founded by fragrance expert Mona Kattan.
- Benefits: Enjoy premium health coverage, employee discounts, and special leave days.
- Why this job: Be part of a community that celebrates scent and self-expression.
- Qualifications: 2 years in retail with a passion for beauty and fragrance.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long‑lasting, and cruelty‑free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi‑faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
KAYALI is seeking a (Full time) Retail Sales Consultant, you will embody the world of Kayali through elevated customer service, fragrance expertise, and strong sales performance. You will support the Counter Manager in delivering an unforgettable experience for every shopper, using fragrance discovery and Kayali layering techniques to drive engagement and loyalty.
Key Responsibilities
- Deliver a luxury, personalized service to every customer.
- Guide customers through Kayali’s scent families, layering techniques, and brand storytelling.
- Support the counter in achieving daily and monthly sales targets.
- Maintain a strong understanding of product benefits, innovation, and brand DNA.
- Participate in ongoing training to refine selling and fragrance education skills.
- Confidently communicate the Kayali brand message and visual identity.
Operational Support
- Support stock checks, replenishment, and tester upkeep.
- Maintain merchandising and hygiene standards throughout the counter.
- Assist with operational tasks to always ensure counter readiness.
- Support in-store events, sampling activity, and masterclass moments.
- Drive traffic through proactive customer outreach and traffic‑stopping.
Qualifications
- Minimum 2 years of retail experience within beauty, fragrance, or luxury.
- Strong interpersonal and selling skills with a passion for fragrance.
- Confident, energetic, and comfortable approaching new customers.
- Organized, reliable, and able to work in a fast‑paced retail environment.
- Ability to work weekends, late nights, and peak periods as required.
Benefits
- Premium Medical/Dental/Vision coverage
- Find your Magic Days
- Volunteer Day
- Birthday Leave
- Employee discounts on all Kayali products
- Quarterly product gifting
Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
Retail Fragrance Consultant - Selfridges - London employer: KAYALI
Contact Detail:
KAYALI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Fragrance Consultant - Selfridges - London
✨Tip Number 1
Get to know KAYALI inside out! Familiarise yourself with their fragrance families and layering techniques. This way, when you chat with the team, you can show off your passion and knowledge about the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you can create a luxury experience for shoppers. Role-play with friends or family to get comfortable with guiding customers through scent discovery.
✨Tip Number 3
Network like a pro! Connect with current or former KAYALI employees on LinkedIn. They might share insider tips or even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the KAYALI family. Don’t forget to follow up after applying!
We think you need these skills to ace Retail Fragrance Consultant - Selfridges - London
Some tips for your application 🫡
Show Your Passion for Fragrance: When writing your application, let your love for fragrance shine through! Share any personal experiences or stories that highlight your passion for scents and how they connect to your life. We want to see that you truly embody the essence of KAYALI.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the job description. Highlight your retail experience, especially in beauty or luxury, and demonstrate how your skills align with our mission. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share what makes you unique and how you can contribute to our vibrant team at KAYALI.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at KAYALI
✨Know Your Scents
Before the interview, dive deep into KAYALI's fragrance families and layering techniques. Familiarise yourself with their unique offerings and be ready to discuss how you would guide customers through these experiences. This shows your passion for fragrance and your commitment to providing a luxury service.
✨Showcase Your Sales Skills
Prepare examples from your previous retail experience where you exceeded sales targets or delivered exceptional customer service. Be ready to explain how you can apply those skills at KAYALI to enhance customer engagement and loyalty.
✨Embrace the Brand Story
Understand KAYALI's mission and brand story thoroughly. Be prepared to articulate how you resonate with their values and how you can contribute to building a community of fragrance lovers. This will demonstrate your alignment with the brand's ethos.
✨Practice Your Communication
Since strong interpersonal skills are key for this role, practice articulating your thoughts clearly and confidently. Role-play common interview questions with a friend, focusing on how you would communicate the KAYALI brand message and engage customers effectively.
