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- Tasks: Lead and enhance operational efficiency across the UK and EU for a luxury fragrance brand.
- Company: Join KAYALI, a modern fragrance experience founded by beauty mogul Mona Kattan.
- Benefits: Competitive salary, professional development, and a vibrant team culture.
- Other info: Dynamic role with opportunities for growth and collaboration in a fast-paced environment.
- Why this job: Make an impact in the beauty industry while fostering a community of fragrance lovers.
- Qualifications: 10 years in operations or supply chain management, preferably in beauty or cosmetics.
The predicted salary is between 43200 - 72000 £ per year.
Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to 'my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
We are seeking a dynamic and experienced Operations Manager to lead and enhance our operational efficiency across the UK and EU. The ideal candidate will have a proven track record in managing complex logistics and operational processes, driving continuous improvement, and delivering exceptional customer experience. This role will be instrumental in supporting strategic initiatives, optimizing daily operations, and fostering collaboration across internal teams, third-party logistics (3PL) partners, and B2B customers.
Leadership & People Management
- Manage, mentor, and develop a small team of direct reports, fostering a culture of accountability, collaboration, and continuous improvement.
- Provide regular coaching, feedback, and performance reviews to support professional growth and operational excellence.
- Set clear goals and KPIs for the team, ensuring alignment with business priorities and efficient execution of daily operations.
Inventory & Logistics Management
- Plan, manage, and execute quarterly cycle counts to maintain inventory accuracy.
- Conduct daily inventory checks and reconciliations to ensure system and physical stock alignment.
- Oversee and participate in the annual stock take, ensuring compliance and precision.
- Act as the main liaison with HQ logistics on inventory, shipments, and other logistics matters.
- Streamline and optimize processes for goods receipt, storage, and dispatch, maintaining both quality and timeliness.
- Monitor and evaluate warehouse KPIs to uphold service levels and quality standards.
- Conduct monthly reviews with 3PL partners to assess performance, resolve issues, and implement process improvements.
- Manage inventory synchronization between Distribution Centres (DCs) and ERP (Microsoft Dynamics) systems.
- Oversee stock destruction processes, ensuring compliance with internal policies and local regulations.
Order & Customer Operations
- Oversee and ensure smooth B2B order processing with DCs, ensuring timely and accurate deliveries to all customers.
- Supervise end-to-end influencer send-outs, supporting the Customer Support team as needed.
- Oversee special customer requests, over-labelling, and quality control checks with DCs.
- Coordinate new customer setups with DCs, ensuring all special instructions and delivery requirements are implemented.
- Monitor and ensure inbound orders are closed as per SLA, reporting discrepancies to relevant teams promptly.
- Track and manage service levels (SLAs) across all accounts; analyse root causes for underperformance and propose action plans with the Demand Planner.
Reporting & Financial Coordination
- Provide weekly Sell-In Reports to the Commercial team and VP of Supply Chain.
- Support month-end closing, including order phasing, communication, and reconciliation activities.
- Deliver monthly forecasts to DCs for both inbound and outbound volumes.
- Conduct monthly DC invoicing reviews, ensuring accurate cost allocation across departments and offices.
- Reconcile invoices with the local Finance team monthly, ensuring accuracy and timely processing.
- Prepare and present monthly inventory and performance analysis reports to leadership.
Requirements
- Bachelor's degree in business, Operations Management, Supply Chain, or a related field.
- 10 years of experience in operations or supply chain management within consumer goods, preferably beauty or cosmetics.
- Strong ERP system expertise (Microsoft Dynamics preferred) and advanced Excel proficiency.
- Solid understanding of warehouse management, 3PL processes, and best practices.
- Excellent communication, interpersonal, and stakeholder management skills.
- Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Proactive problem-solver with a continuous improvement mindset.
- Ability to work cross-functionally and influence both internal and external partners to achieve operational goals.
KAYALI Operations Manager (UK/EU) in London employer: KAYALI
Contact Detail:
KAYALI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KAYALI Operations Manager (UK/EU) in London
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and fragrance industry, especially those connected to KAYALI. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching KAYALI’s products and values. Show us you’re passionate about the brand and its mission. Think about how your experience aligns with their goals and be ready to share specific examples of how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in operations management and how it relates to enhancing customer experience at KAYALI. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KAYALI team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace KAYALI Operations Manager (UK/EU) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the beauty and fragrance industry shine through. We want to see how your enthusiasm aligns with KAYALI's mission of making everyone feel like a diamond!
Tailor Your Experience: Make sure to highlight your relevant experience in operations and supply chain management. We’re looking for someone who can manage complex logistics, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the KAYALI team!
How to prepare for a job interview at KAYALI
✨Know Your Fragrance Game
Before the interview, dive deep into KAYALI's fragrance offerings and their unique stories. Familiarise yourself with the art of layering scents and how it ties into the brand's mission. This knowledge will not only impress but also show your genuine interest in the company.
✨Showcase Your Operations Savvy
Prepare to discuss your previous experience in operations management, especially in logistics and supply chain. Be ready to share specific examples of how you've improved processes or solved complex problems. Highlight your familiarity with ERP systems like Microsoft Dynamics, as this is crucial for the role.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll be leading a team. Think of instances where you've successfully managed, mentored, or developed team members. Share how you foster a culture of accountability and collaboration, and be prepared to discuss how you set and track KPIs.
✨Prepare Questions That Matter
Have thoughtful questions ready that reflect your understanding of KAYALI's operations and future goals. Ask about their approach to inventory management or how they handle customer requests. This shows you're not just interested in the job, but also in contributing to the company's success.