At a Glance
- Tasks: Drive online sales growth and enhance customer experience for KAYALI's e-commerce platform.
- Company: Join KAYALI, a modern fragrance brand founded by beauty mogul Mona Kattan.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a fast-paced, international setting with a focus on creativity and collaboration.
- Why this job: Be part of a passionate team transforming the fragrance industry with innovative strategies.
- Qualifications: 5-8 years in e-commerce, preferably in beauty or premium brands, with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Who We Are
Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long‑lasting, and cruelty‑free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi‑faceted jeweled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
KAYALI is looking for an experienced and entrepreneurial E‑Commerce Manager – EU/UK to drive the growth of our online business across the region. This role is responsible for developing direct‑to‑consumer sales through our brand website while also accelerating online performance with our retail partners. The ideal candidate combines strong digital trading expertise with operational rigor and cross‑functional leadership. Based in the UK, this person will act as the regional e‑commerce lead, working closely with our Global E‑Commerce team at HQ and serving as the key point of contact for local operational partners.
Key Responsibilities
- E‑Commerce Growth & Trading (DTC Website)
- Own regional online sales performance (revenue, conversion, AOV, traffic, retention).
- Localize and execute the global e‑commerce strategy for the EU and the UK.
- Manage the regional commercial calendar in alignment with HQ.
- Optimize onsite merchandising, product launches, and promotional activity.
- Monitor KPIs and provide actionable insights to improve performance.
- Retailer E‑Commerce Development
- Drive online growth with key retail partners (e.g., Sephora, department stores, specialty retailers).
- Collaborate with retailers on digital activations, launches, and visibility.
- Ensure best‑in‑class brand presence across retailer.com platforms.
- Analyze sell‑out performance and identify growth opportunities.
- Operations & Customer Experience
- Act as the primary contact for the regional 3PL partners.
- Oversee fulfillment performance, SLAs, stock management, and returns.
- Coordinate closely with the Customer Service team to ensure excellent customer experience.
- Proactively identify and solve operational issues impacting online sales.
- Cross‑Functional & Global Collaboration
- Partner closely with Global HQ E‑commerce team: E‑Commerce Director, Growth Marketing Manager, E‑Commerce Product Manager, CRM Manager, UX/UI Designer.
- Provide regional market insights and feedback to inform global initiatives.
- Ensure seamless implementation of global tools, campaigns, and platform updates in Europe.
Requirements Profile & Qualifications
- 5‑8+ years of experience in e‑commerce, preferably in beauty, fragrance, or premium consumer brands.
- Strong experience managing DTC websites (Shopify or similar platforms preferred).
- Proven track record of driving revenue growth in the European region.
- Experience working with major beauty retailers and their digital platforms.
- Solid understanding of digital marketing, CRM, and performance KPIs.
- Experience managing 3PLs and customer‑service operations.
- Strong analytical mindset and data‑driven decision‑making.
- Excellent project management and cross‑functional communication skills.
- Ability to operate both strategically and hands‑on in a growing brand environment.
What We’re Looking For
- Entrepreneurial spirit with strong ownership mentality.
- Commercially driven and performance‑oriented.
- Detail‑oriented with strong operational discipline.
- Comfortable working in a fast‑paced, international environment.
- Passion for fragrance, beauty, and brand building.
KAYALI Regional E-commerce Manager (Europe) employer: KAYALI
Contact Detail:
KAYALI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KAYALI Regional E-commerce Manager (Europe)
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and e-commerce industry, especially those connected to KAYALI. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for fragrance! When you get the chance to chat with potential employers, share your love for scents and how it aligns with KAYALI’s mission. This personal touch can set you apart from other candidates who might just focus on their qualifications.
✨Tip Number 3
Prepare for interviews by diving deep into KAYALI’s brand story and products. Familiarise yourself with their e-commerce strategies and think of innovative ideas you could bring to the table. This will show that you’re not just another applicant but someone who genuinely cares about the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really interested in being part of the KAYALI family. Don’t miss out on this opportunity!
We think you need these skills to ace KAYALI Regional E-commerce Manager (Europe)
Some tips for your application 🫡
Show Your Passion for Fragrance: When you're writing your application, let your love for fragrance shine through! Share why you’re excited about KAYALI and how our mission resonates with you. We want to see that spark of enthusiasm!
Tailor Your Experience: Make sure to highlight your relevant experience in e-commerce, especially in the beauty or fragrance sectors. We’re looking for someone who can drive growth, so showcase your achievements and how they align with our goals.
Be Data-Driven: Since we value analytical skills, include specific metrics or KPIs from your past roles that demonstrate your impact. Show us how you’ve used data to make decisions and improve performance – it’ll really catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at KAYALI
✨Know Your Fragrance Game
Before the interview, dive deep into KAYALI's fragrance offerings and their unique stories. Familiarise yourself with the brand's heritage and how it translates into their products. This will not only show your passion for the brand but also help you connect your experience in e-commerce to their mission.
✨Showcase Your E-Commerce Expertise
Prepare specific examples of how you've driven online sales growth in previous roles. Highlight your experience with DTC websites and any successful campaigns you've led. Be ready to discuss metrics like conversion rates and AOV, as these are crucial for the role.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, think of instances where you've successfully collaborated across departments. Share how you’ve partnered with marketing, customer service, or logistics to enhance the customer experience and drive sales.
✨Be Data-Driven
KAYALI values analytical skills, so come prepared to discuss how you've used data to inform your decisions. Bring examples of KPIs you've monitored and how you've turned insights into actionable strategies that improved performance in your previous roles.