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For Companies At a Glance
- Tasks: Lead operations across the UK and EU, enhancing efficiency and customer experience.
- Company: KAYALI, a modern fragrance brand founded by beauty mogul Mona Kattan.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Why this job: Join a passionate team and make a real impact in the beauty industry.
- Qualifications: 10 years in operations or supply chain management, preferably in beauty.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a dynamic and experienced Operations Manager to lead and enhance our operational efficiency across the UK and EU. The ideal candidate will have a proven track record in managing complex logistics and operational processes, driving continuous improvement, and delivering exceptional customer experience. This role will be instrumental in supporting strategic initiatives, optimizing daily operations, and fostering collaboration across internal teams, third-party logistics (3PL) partners, and B2B customers.
Leadership & People Management
- Manage, mentor, and develop a small team of direct reports, fostering a culture of accountability, collaboration, and continuous improvement.
- Provide regular coaching, feedback, and performance reviews to support professional growth and operational excellence.
- Set clear goals and KPIs for the team, ensuring alignment with business priorities and efficient execution of daily operations.
Inventory & Logistics Management
- Plan, manage, and execute quarterly cycle counts to maintain inventory accuracy.
- Conduct daily inventory checks and reconciliations to ensure system and physical stock alignment.
- Oversee and participate in the annual stock take, ensuring compliance and precision.
- Act as the main liaison with HQ logistics on inventory, shipments, and other logistics matters.
- Streamline and optimize processes for goods receipt, storage, and dispatch, maintaining both quality and timeliness.
- Monitor and evaluate warehouse KPIs to uphold service levels and quality standards.
- Conduct monthly reviews with 3PL partners to assess performance, resolve issues, and implement process improvements.
- Manage inventory synchronization between Distribution Centres (DCs) and ERP (Microsoft Dynamics) systems.
- Oversee stock destruction processes, ensuring compliance with internal policies and local regulations.
Order & Customer Operations
- Oversee and ensure smooth B2B order processing with DCs, ensuring timely and accurate deliveries to all customers.
- Supervise end-to-end influencer send-outs, supporting the Customer Support team as needed.
- Oversee special customer requests, over-labelling, and quality control checks with DCs.
- Coordinate new customer setups with DCs, ensuring all special instructions and delivery requirements are implemented.
- Monitor and ensure inbound orders are closed as per SLA, reporting discrepancies to relevant teams promptly.
- Track and manage service levels (SLAs) across all accounts; analyse root causes for underperformance and propose action plans with the Demand Planner.
Reporting & Financial Coordination
- Provide weekly Sell-In Reports to the Commercial team and VP of Supply Chain.
- Support month-end closing, including order phasing, communication, and reconciliation activities.
- Deliver monthly forecasts to DCs for both inbound and outbound volumes.
- Conduct monthly DC invoicing reviews, ensuring accurate cost allocation across departments and offices.
- Reconcile invoices with the local Finance team monthly, ensuring accuracy and timely processing.
- Prepare and present monthly inventory and performance analysis reports to leadership.
Requirements
- Bachelor's degree in business, Operations Management, Supply Chain, or a related field.
- 10 years of experience in operations or supply chain management within consumer goods, preferably beauty or cosmetics.
- Strong ERP system expertise (Microsoft Dynamics preferred) and advanced Excel proficiency.
- Solid understanding of warehouse management, 3PL processes, and best practices.
- Excellent communication, interpersonal, and stakeholder management skills.
- Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Proactive problem-solver with a continuous improvement mindset.
- Ability to work cross-functionally and influence both internal and external partners to achieve operational goals.
KAYALI Operations Manager (UK/EU) employer: KAYALI
Contact Detail:
KAYALI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KAYALI Operations Manager (UK/EU)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KAYALI and understanding their mission and values. Tailor your responses to show how your experience aligns with their goals, especially in operations and logistics.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your problem-solving skills and ability to drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the KAYALI team.
We think you need these skills to ace KAYALI Operations Manager (UK/EU)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your logistics management experience and any achievements in improving operational efficiency. We want to see how you can bring value to KAYALI!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the beauty industry and how your background aligns with our mission. Be genuine and let your personality come through – we love a good story!
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. Share examples of how you've mentored others or driven team success. We’re looking for someone who can inspire and lead with confidence!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at KAYALI
✨Know Your Operations Inside Out
Before the interview, dive deep into KAYALI's operational processes and logistics. Familiarise yourself with their supply chain management, especially in the beauty sector. Being able to discuss specific strategies for optimising operations will show that you’re not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed teams in the past. Highlight your approach to mentoring and fostering a culture of accountability and collaboration, as this aligns perfectly with what KAYALI is looking for.
✨Be Data-Driven
KAYALI values analytical skills, so come prepared to discuss how you've used data to drive improvements in previous roles. Bring examples of KPIs you've monitored and how you've used insights to enhance operational efficiency. This will demonstrate your proactive problem-solving mindset.
✨Understand the Customer Experience
Exceptional customer experience is key for KAYALI. Think about how you've ensured smooth order processing and customer satisfaction in your past roles. Be ready to share specific instances where you’ve gone above and beyond to meet customer needs, as this will resonate well with their mission.
