At a Glance
- Tasks: Deliver luxury customer service and share KAYALI's unique fragrance experience.
- Company: Join KAYALI, a modern fragrance brand founded by beauty mogul Mona Kattan.
- Benefits: Competitive pay, training opportunities, and a chance to work with luxury products.
- Other info: Dynamic retail environment with opportunities for personal growth and creativity.
- Why this job: Be the face of KAYALI and create memorable experiences for fragrance lovers.
- Qualifications: Retail experience in beauty or luxury, strong selling skills, and a passion for fragrance.
The predicted salary is between 22000 - 26000 € per year.
Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Key Responsibilities
KAYALI is seeking a Full-Time Retail Sales Consultant for the Selfridges Birmingham counter. As the sole representative of the brand on counter, you will bring the world of KAYALI to life through exceptional customer service, fragrance expertise, and strong sales performance. You will create a memorable and personalised experience for every client, using fragrance discovery and KAYALI layering techniques to drive engagement, loyalty, and commercial success.
- Customer Experience & Selling
- Deliver a luxury, personalized service to every customer.
- Guide customers through Kayali’s scent families, layering techniques, and brand storytelling.
- Support the counter in achieving daily and monthly sales targets.
- Maintain a strong understanding of product benefits, innovation, and brand DNA.
- Participate in ongoing training to refine selling and fragrance education skills.
- Confidently communicate the Kayali brand message and visual identity.
- Operational Support
- Support stock checks, replenishment, and tester upkeep.
- Maintain merchandising and hygiene standards throughout the counter.
- Assist with operational tasks to always ensure counter readiness.
- Support in-store events, sampling activity, and masterclass moments.
- Drive traffic through proactive customer outreach and traffic-stopping.
Requirements
- Minimum 1 year of retail experience within beauty, fragrance, or luxury.
- Strong interpersonal and selling skills with a passion for fragrance.
- Confident, energetic, and comfortable approaching new customers.
- Organized, reliable, and able to work in a fast-paced retail environment.
- Ability to work weekends, late nights, and peak periods as required.
Retail Sales Consultant- Selfridges Birmingham counter employer: KAYALI
KAYALI is an exceptional employer that fosters a vibrant and inclusive work culture, where passion for fragrance meets personal growth. As a Retail Sales Consultant at the Selfridges Birmingham counter, you will enjoy comprehensive training opportunities, a supportive team environment, and the chance to engage with a community of fragrance enthusiasts. With a commitment to innovation and luxury, KAYALI not only values your contributions but also empowers you to create memorable experiences for customers, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Consultant- Selfridges Birmingham counter
✨Tip Number 1
Get to know KAYALI inside out! Familiarise yourself with our fragrance families and layering techniques. This way, when you chat with customers, you can share your passion and knowledge, making their experience truly memorable.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to build confidence in approaching new customers. The more comfortable you are, the easier it will be to engage and create that luxury experience we pride ourselves on.
✨Tip Number 3
Don’t forget about the power of storytelling! Each fragrance has a unique story, so weave that into your conversations. This not only captivates customers but also helps them connect emotionally with our products.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the KAYALI family. Let’s make magic happen together!
We think you need these skills to ace Retail Sales Consultant- Selfridges Birmingham counter
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrance shine through! Share any personal experiences or stories that connect you to the world of scents. We want to see your enthusiasm for KAYALI and how it aligns with our mission.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your retail experience, especially in beauty or luxury, and showcase how your skills can contribute to creating a memorable customer experience at our Selfridges Birmingham counter.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Use a friendly tone and express why you’re excited about the opportunity to represent KAYALI and engage with customers on a personal level.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at KAYALI
✨Know Your Scents
Before the interview, dive deep into KAYALI's fragrance offerings. Familiarise yourself with their scent families and layering techniques. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past retail experience where you delivered exceptional customer service. Think about how you personalised experiences for customers and how you handled any challenges. This will demonstrate your ability to create memorable moments for clients.
✨Embrace the Brand Story
KAYALI has a rich narrative rooted in Middle Eastern heritage. Be ready to discuss how this influences the brand and its products. Showing that you understand and appreciate the brand's story will resonate well with the interviewers.
✨Dress to Impress
Since you'll be representing a luxury brand, make sure to dress appropriately for the interview. Opt for smart, stylish attire that reflects the elegance of KAYALI. This will help you embody the brand's image right from the start.
