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For Companies At a Glance
- Tasks: Craft engaging copy for KAYAK's web, app, and email to enhance traveller experiences.
- Company: Join KAYAK, the leading travel search engine, part of Booking Holdings.
- Benefits: Enjoy remote work flexibility and collaborate with a global team.
- Why this job: Make a real impact on how travellers connect with their journeys through your words.
- Qualifications: 5+ years in UX writing, native English fluency, and a strong portfolio required.
- Other info: Work 10-20 hours per week with potential for more; bonus points for Figma or Jira experience.
We\’re seeking a Senior UX Writer (contractor, remote) to help us craft how travelers experience KAYAK through language. If you excel at crafting clear, consistent, and useful copy that puts the traveler first, let\’s talk!
What You’ll Do
- Work mainly with our Product Marketing & UX teams
- Craft and optimize product copy: Write thoughtful, traveler-first messaging across web, app, and email, keeping tone, clarity, and consistency top of mind. Focus areas might include features like Trips, Explore, Flex Dates, and Price Alerts.
- Support onboarding and education flows: Help guide new travelers through features with tooltips, modals, and walkthrough copy that’s as useful as it is human.
- Experiment and test: Partner with product marketing and UX research to explore new ways of saying things – and measure what works best.
- Collaborate across teams: Work alongside Designers, PMs, Brand, and Localization teams to make sure our messaging travels well (literally and figuratively).
What We’re Looking For
- 5+ years of proven experience in UX writing or product content design
- Native-level fluency in English
- Can adhere and align writing with an established brand tone of voice
- A portfolio that shows smart, user-centered copy across digital platforms
- Experience in travel, e-commerce, or data-rich products is a plus
- Strong systems thinker – you know how to scale messaging with documentation
- Comfortable working with data, A/B tests, and UX research insights and crafting easily-followed measurement tracking for results
- Clear communicator and natural collaborator
- Self-directed, remote-ready, and good with async workflows
- Bonus points if you’ve used Figma, Jira, Slack, a CMS, or localization tools
- Available for 10-20 hours per week with the ability to increase
What You Might Work On
- Onboarding messages for the KAYAK Trips feature (calendar sync, notifications, etc.)
- Rewriting the Explore or Flex Dates copy to better highlight the value and adhere to KAYAK style
- Helping evaluate user benefits for products in a qualitative measure and structuring benefit priorities
- Helping build a scalable messaging library to keep our copy consistent and efficient
About KAYAK
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also redefining the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.
Working with KAYAK makes you part of a global network that includes KAYAK\’s portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other\’s strengths and insights. Together, we\’re able to help people experience the world through dining and travel.
KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.
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KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, ‘KAYAK and OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.
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Do you have previous experience in UX copywriting? If so, please share an example of a time you had to adhere to and align writing with an established brand tone of voice. What was the situation, what changes did you make, and what was the outcome? *
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Senior UX Writer (Contractor) employer: Kayak
Contact Detail:
Kayak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Writer (Contractor)
✨Tip Number 1
Familiarise yourself with KAYAK's brand voice and tone. Spend some time exploring their website and app to understand how they communicate with users. This will help you align your messaging style with theirs, which is crucial for a role focused on crafting user-centric copy.
✨Tip Number 2
Showcase your experience with data-driven writing. Since the role involves collaborating with UX research and A/B testing, be prepared to discuss how you've used data to inform your writing decisions in past projects. This will demonstrate your ability to create effective, measurable content.
✨Tip Number 3
Highlight your collaborative skills. The job requires working closely with various teams, so think of examples where you've successfully collaborated with designers, product managers, or marketing teams. This will show that you're a team player who can thrive in a remote environment.
✨Tip Number 4
Prepare to discuss your portfolio in detail. Make sure to select pieces that not only showcase your UX writing skills but also reflect your understanding of user needs and how your copy enhances the user experience. Be ready to explain your thought process behind each piece.
We think you need these skills to ace Senior UX Writer (Contractor)
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Senior UX Writer position. Pay attention to the specific skills mentioned, such as crafting traveler-first messaging and collaborating with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience in UX writing or product content design. Emphasise your ability to write clear and user-centred copy, and include any experience you have in travel or e-commerce sectors.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your best work in UX writing. Make sure it showcases smart, user-centred copy across digital platforms, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of KAYAK's brand tone and how your skills align with their needs. Mention specific projects or experiences that relate to the job description, and express your enthusiasm for contributing to the team.
How to prepare for a job interview at Kayak
✨Showcase Your Portfolio
Make sure to bring along a well-organised portfolio that highlights your best UX writing work. Focus on pieces that demonstrate your ability to create user-centred copy, especially in travel or e-commerce contexts.
✨Understand KAYAK's Brand Voice
Familiarise yourself with KAYAK's tone and style before the interview. Be prepared to discuss how you can align your writing with their established brand voice and provide examples of how you've done this in the past.
✨Prepare for Collaboration Questions
Since the role involves working closely with various teams, be ready to share experiences where you've successfully collaborated with designers, product managers, or marketing teams. Highlight your communication skills and how you handle feedback.
✨Demonstrate Data-Driven Decision Making
KAYAK values a strong understanding of data and user insights. Be prepared to discuss how you've used A/B testing or UX research to inform your writing decisions and improve user engagement.