Senior Salesforce Systems Analyst

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands, including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

About position:

We are looking for a Salesforce Administrator to support Commercial, Finance, Operations and Analytics functions on our highly developed KAYAK Salesforce instance. Administrator responsibilities include org management, data manipulation, deployments, supervision of the support queue, and requirements gathering and configuration for small-to-medium size enhancements. You will report into our Salesforce Product Owner as the designated system administrator and work alongside our talented and helpful team of Salesforce engineers and specialists. This role will be required to work from our London office at least 3 days per week.

In this role you will:

• Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features.
• Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct most support tickets to the junior analyst and guiding the way on effective support processes.
• Perform frequent data manipulation in the Salesforce Data Loader and in Excel.
• Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide comprehensive support to stakeholders.
• Manage small-to-medium size enhancement projects from requirements gathering through to ticket management in JIRA, to hands-on system configuration, to testing, to deployment using Gearset.

Please apply if you have:

• Extensive experience with user support and user acceptance testing, preferably for Salesforce.
• Experience triaging and managing tickets in Jira or similar tools.
• Comfort analyzing and manipulating Excel (intermediate level or equivalent experience).
• Practical experience administering Salesforce or equivalent CRM/platform experience; certification is a plus, not required.
• Interest in Advertising Sales, Finance Operations, or meta-search technology.
• Strong attention to detail and the ability to work independently in a fast-moving environment.
• Willingness to learn and adapt as processes change.

Bonus skills:

• Experience with NetSuite, Google Ad Manager, DocuSign, Conga, Gearset or similar tools.
• Exposure to Finance Operations or Ad Sales.
• Advanced Salesforce experience or platform migration/change management experience.

Benefits and Perks:

• Work from (almost) anywhere for up to 20 days per year.
• Focus on mental health and well-being:

• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings

Inclusion:

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here. Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.