At a Glance
- Tasks: Manage client accounts and build strong relationships to drive success in corporate travel.
- Company: Join KAYAK, a leading travel search engine with a focus on innovation.
- Benefits: Enjoy 5 weeks of vacation, health insurance, and flexible work options.
- Other info: Dynamic work environment with a focus on mental health and career growth.
- Why this job: Make an impact in the travel industry while collaborating with diverse teams.
- Qualifications: Experience in account management and a client-first mindset are essential.
The predicted salary is between 40500 - 49500 £ per year.
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
We're looking for a Senior Account Manager to join KAYAK for Business — a growing corporate travel platform where account management sits at the heart of client success and commercial growth. In this role, you'll own a portfolio of clients across Europe and globally, working closely with travel managers, internal product and engineering teams, and travel management company (TMC) partners to build travel programmes that genuinely work for the people using them. You'll be the connective tissue between client needs and KAYAK's capabilities — turning insights into action, and relationships into long-term partnerships.
This role is based in our London office 3 times a week.
In this role, you will:
- Own a portfolio of KAYAK for Business clients — from global enterprise companies to SMB growth accounts — with a focus on retention, adoption, satisfaction, and long-term success
- Serve as the primary contact for client teams, building trusted relationships and aligning the travel programme to their business goals
- Lead the negotiation and contracting process for amendments and renewals
- Drive account strategy and governance through regular reviews, performance insights, and clear action plans
- Partner with client teams and TMC partners to optimise programme setup, workflows, and traveller experience
- Use data to identify risks, opportunities, and recommendations that improve adoption, performance, and overall programme results
- Coordinate across internal teams — including product, engineering, finance, and customer support — to resolve complex issues, drive improvements, and advance client priorities
- Manage escalations, product changes, invoicing, and operational matters with strong ownership and follow-through
- Represent client needs internally, helping shape product priorities and service improvements
- Support geographical expansion by coordinating market rollouts and keeping all parties aligned across regions
Please apply if you have:
- Experience in account management, ideally in corporate travel, B2B SaaS, or a related client-facing environment; equivalent experience, training, or transferable skills are welcome
- A client-first mindset, sound problem-solving skills, and a hands-on approach to addressing issues and identifying opportunities
- Comfort working across time zones — you will report into the global Account Management team in the US and collaborate with colleagues across Europe and the US
- Experience engaging senior contacts on both the client and internal sides, and working alongside product and engineering teams
- A collaborative working style and enjoyment of cross-functional work
- Strong written and verbal communication skills, including experience presenting to clients or senior audiences
- Fluency in English (written and spoken); a second European language is a plus
- Comfort working with data and presentation tools (e.g. Google Workspace, Excel, PowerPoint); experience with CRM platforms such as Salesforce is a plus
- Willingness to travel approximately 15–20% as needed
Benefits and Perks:
- 5 weeks of paid vacation
- Generous paid vacation + time off for your birthday
- Private health & dental insurance
- Income protection and life assurance
- Pension plan contributions
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- No meeting Fridays
- Paid parental leave
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Employee Assistance Program - including 24/7 GP & free legal advice
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
Inclusion
At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.
Need an accommodation for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.
Senior Account Manager, K4B in London employer: KAYAK
KAYAK is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to lead transformative finance initiatives within a collaborative environment. With a strong emphasis on professional growth, KAYAK provides ample opportunities for skill development and career advancement, while also championing innovative solutions through AI-driven systems. Join us to be part of a forward-thinking team that values creativity and excellence in finance transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager, K4B in London
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Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like KAYAK who are looking for fresh talent for roles like Senior Account Manager, K4B.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
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Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like KAYAK and give you a leg up for your Senior Account Manager, K4B application.
✨Don’t Shy Away from Cold Emails
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We think you need these skills to ace Senior Account Manager, K4B in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Account Manager, K4B role at KAYAK.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Account Manager, K4B position at KAYAK.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of KAYAK.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to KAYAK's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Account Manager, K4B.
How to prepare for a job interview at KAYAK
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at KAYAK.
