Implementation Program Manager, K4B in Cambridge

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

K4B is a fast-growing SaaS product helping global companies streamline their corporate travel programs with a powerful, scalable, and user-friendly online booking tool. While our platform works out of the box for most customers, our enterprise clients often need tailored onboarding and configuration to get the most value. We’re looking for an Implementation Manager to lead the onboarding journey for these clients—from kick‑off through go‑live—blending project management, product expertise, and relationship building. Do you have strong customer insight, technical savvy, and enjoy cross‑functional collaboration? Then come join KAYAK to reinvent corporate travel, partner with internal and external teams, and help drive long‑term customer success!

Location: This role is required to work from our Cambridge, MA office 3 days per week.

Responsibilities

• Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
• Capture, document, and validate client requirements to configure and tailor the product as needed
• Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
• Build and maintain implementation project plans, timelines, and risk assessments
• Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
• Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
• Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
• Identify and raise potential challenges or delays early, while proactively recommending solutions
• Train customers on the platform and hand off to Account Management for long‑term management
• Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency

Qualifications

• 3+ years of solid experience in SaaS onboarding, professional services, customer success, or project management—preferably in a B2B or enterprise setting
• Strong project management skills and the ability to manage multiple implementations simultaneously
• Experience working with APIs, integrations, and basic technical concepts (you don't need to code, but you can hold your own in a technical discussion)
• Travel Industry Experience
• Excellent written and verbal communication skills
• Strong problem‑solving skills and a solutions‑oriented mentality
• Empathy for customer problems and a proactive, collaborative approach
• Familiarity with CRM and project management tools (e.g., Salesforce, Jira, Asana, etc.)
• Fluency in English (German is a plus)

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well‑being: Company‑paid therapy sessions through SpringHealth
• Company‑paid subscription to HeadSpace
• Company‑wide week off a year – the whole team fully recharges (and returns without a pile‑up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars, Leadership development, Access to thousands of on‑demand e‑learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week
• Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more

The range for this Massachusetts based role is $120,000 - $130,000.00, not inclusive of annual bonus and recurring RSU grants. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits.

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.