At a Glance
- Tasks: Lead guest services and enhance the hospitality experience for all visitors.
- Company: Join a vibrant hotel team in beautiful Havelock, ON.
- Benefits: Enjoy free parking, on-site housing, and team-building activities.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: 1-2 years in hospitality management and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Havelock, ON K0L 1Z0
Salary: 38.41 hourly / 40 hours per week
Terms of employment: Permanent employment, Full time
Required education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Industry: Hotel, motel, and restaurant management
Experience: 1 year to less than 2 years
Work must be completed at the physical location. There is no option to work remotely.
Languages: Hindi
Work Setting:
- Staff accommodation available
- Rural area
- Relocation costs not covered by employer
- Willing to relocate
- Accommodation: Hotel, motel, resort
Budgetary Responsibility: 0 - $100,000
Responsibilities:
- Develop and implement policies and procedures for daily operations
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Organize and maintain inventory
- Professionalism in customer service
Supervision: 3-4 people
Computer and technology knowledge:
- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
- Google Drive
Security and safety: Criminal record check
Work conditions and physical capabilities:
- Fast-paced environment
- Work under pressure
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Flexibility
- Initiative
- Team player
Other benefits:
- Free parking available
- On-site amenities
- On-site housing options
- On-site recreation and activities
- Team building opportunities
Equal Employment Opportunity: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of protected groups. The employer offers mentorship, coaching and/or networking opportunities for Indigenous workers and provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers. Additional initiatives include mentorship programs that pair members of visible minorities with experienced employees and diversity and cross-cultural training to create a welcoming environment for members of visible minorities.
Who can apply for this job?
- A permanent resident of Canada
- A temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised Until 2026-06-28
Hospitality Operations Manager — Guest Services in Arrochar employer: Kawartha Adventure Cottages
As a Hospitality Operations Manager at our Havelock location, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With on-site amenities, team-building opportunities, and a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to excel in their role. Join us for a rewarding career where your contributions directly enhance guest experiences in a beautiful rural setting.
Contact Details:
Kawartha Adventure Cottages Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Operations Manager — Guest Services in Arrochar
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those who work in guest services. Attend local events or join online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to hospitality operations. Think about your past experiences and how they relate to the responsibilities of the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in previous roles, especially in customer service and team management. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Hospitality Operations Manager — Guest Services in Arrochar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hospitality Operations Manager role. Highlight your relevant experience in guest services and any specific skills that match the job description, like your knowledge of MS Office or customer service expertise.
Showcase Your Experience:Don’t just list your previous jobs; explain how your past roles have prepared you for this position. If you've conducted training sessions or managed budgets before, let us know! We love seeing how your experience aligns with our needs.
Be Professional Yet Personable:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for team players who can connect with clients and guests, so a friendly tone in your application can go a long way!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Kawartha Adventure Cottages
✨Know Your Stuff
Make sure you understand the hospitality industry inside out, especially guest services. Brush up on common policies and procedures that are crucial for daily operations. This will show your potential employer that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your People Skills
As a Hospitality Operations Manager, you'll be dealing with clients and staff regularly. Prepare examples of how you've handled customer complaints or trained team members in the past. Highlight your efficient interpersonal skills and flexibility to adapt to different situations.
✨Be Budget Savvy
Since you'll be responsible for preparing budgets and monitoring revenues, come prepared with examples of how you've managed budgets in previous roles. Discuss any experience you have with financial planning or cost management to demonstrate your capability in this area.
✨Demonstrate Team Leadership
You'll be supervising a small team, so it's essential to convey your leadership style. Think of specific instances where you've successfully led a team or conducted performance reviews. Emphasise your ability to motivate others and create a positive work environment.
