At a Glance
- Tasks: Lead guest services, develop policies, and ensure top-notch customer experiences.
- Company: Join a vibrant hotel team in beautiful Havelock, ON.
- Benefits: Competitive hourly wage, free parking, and on-site housing options.
- Other info: Dynamic work environment with team-building opportunities and professional development.
- Why this job: Make a difference in guests' experiences while growing your career in hospitality.
- Qualifications: 1-2 years of experience in guest services and strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Havelock, ON K0L 1Z0
Salary: 38.41 hourly / 40 hours per week
Terms of employment: Permanent employment, Full time
Required education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Industry: Hotel, motel, and restaurant management
Experience: 1 year to less than 2 years
Work must be completed at the physical location. There is no option to work remotely.
Languages: Hindi
Work Setting:
- Staff accommodation available
- Rural area
- Relocation costs not covered by employer
- Willing to relocate
- Accommodation: Hotel, motel, resort
Budgetary Responsibility: 0 - $100,000
Responsibilities:
- Develop and implement policies and procedures for daily operations
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Organize and maintain inventory
- Professionalism in customer service
Supervision: 3-4 people
Computer and technology knowledge:
- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Windows
- Google Drive
Security and safety: Criminal record check
Work conditions and physical capabilities:
- Fast-paced environment
- Work under pressure
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Flexibility
- Initiative
- Team player
Other benefits:
- Free parking available
- On-site amenities
- On-site housing options
- On-site recreation and activities
- Team building opportunities
Equal Employment Opportunity: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of protected groups. The employer offers mentorship, coaching and/or networking opportunities for Indigenous workers and provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers. Additional initiatives include mentorship programs that pair members of visible minorities with experienced employees and diversity and cross-cultural training to create a welcoming environment for members of visible minorities.
Who can apply for this job?
- A permanent resident of Canada
- A temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised Until 2026-06-28
guest services manager in Arrochar employer: Kawartha Adventure Cottages
As a Guest Services Manager in Havelock, ON, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. With on-site amenities, housing options, and a strong focus on team building, our company fosters a culture of inclusivity and professionalism, ensuring that every team member feels valued and empowered to excel in their role. Join us for a rewarding career where your contributions directly enhance the guest experience in a beautiful rural setting.
Contact Details:
Kawartha Adventure Cottages Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land guest services manager in Arrochar
✨Tip Number 1
Network like a pro! Reach out to people in the hotel and restaurant industry, especially those who work in guest services. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services management. Think about your past experiences and how they relate to the responsibilities listed in the job description.
✨Tip Number 3
Show off your skills! If you have experience with MS Office or customer service, be ready to discuss specific examples of how you've used these skills in previous roles during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace guest services manager in Arrochar
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Services Manager role. Highlight your relevant experience in hotel or restaurant management, and don’t forget to mention your skills in customer service and team leadership!
Show Off Your Skills:We want to see your tech-savviness! Include your proficiency with MS Office and Google Drive in your application. Mention any specific software you’ve used in previous roles that could be beneficial for managing operations.
Be Professional and Personable:Since this role is all about client focus and interpersonal skills, let your personality shine through in your application. Share examples of how you've handled customer complaints or concerns effectively in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Kawartha Adventure Cottages
✨Know Your Stuff
Make sure you understand the role of a guest services manager inside and out. Familiarise yourself with the responsibilities listed in the job description, like developing policies and conducting performance reviews. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about client focus and professionalism in customer service, prepare examples from your past experiences where you've successfully handled customer complaints or concerns. Highlight your efficient interpersonal skills and how you can maintain a positive atmosphere even under pressure.
✨Be Ready to Discuss Budgets
As a guest services manager, you'll be responsible for preparing budgets and monitoring revenues. Brush up on your financial knowledge and be prepared to discuss how you've managed budgets in previous roles. This will demonstrate your capability to handle the financial aspects of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in guest services. This shows that you're not just interested in the job, but also in how you can contribute to their success and fit into their team.
