At a Glance
- Tasks: Support and enhance critical financial applications while solving complex issues.
- Company: Join Kaveltech, a leading tech services provider in trade and risk management.
- Benefits: Enjoy a competitive salary, pension scheme, private medical insurance, and tailored training.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make an impact in financial technology and work with innovative systems.
- Qualifications: 3-5 years in application support with strong SQL and technical skills.
The predicted salary is between 55000 - 65000 £ per year.
- L2 Application Support Analyst
- Location: Canary Wharf, East London
- Salary: £55,000–£65,000 per annum (dependent on experience)
- Contract Type: Permanent, Full-Time
- Application Deadline: 08 June 2025
About Us
At Kaveltech, we are a leading technology services provider dedicated to delivering innovative solutions in trade and risk management.
Join our dynamic team to support critical financial systems that empower global markets.
Role Summary
As an L2 Application Support Analyst, you will play a pivotal role in maintaining and enhancing our critical financial applications, focusing on Trade Capture, Payments, Risk Management, and Batch Monitoring.
You will provide advanced technical support, resolve complex issues, and work collaboratively to ensure system reliability and compliance.
This role is ideal for a skilled professional with a passion for financial technology and problem‑solving.
Key Responsibilities
- Provide advanced troubleshooting and root cause analysis for issues in financial systems, including Murex, Summit, SWIFT, Access Pay, Fusion Risk, and Active Pivot.
- Resolve escalated L1 support tickets, ensuring minimal disruption to business operations.
- Monitor and optimise batch processes using Control‑M and Autosys, proactively addressing failures and improving efficiency.
- Develop and maintain automation scripts (e. g., SQL, Python, or Bash) to streamline support processes.
- Collaborate with vendors, developers, and L3 teams to implement system fixes, upgrades, and patches.
- Ensure all support activities comply with financial regulations (e. g., Mi FID II, Basel III).
- Document technical resolutions, system configurations, and processes to build a robust knowledge base.
- Support L1 analysts through mentoring and knowledge‑sharing to enhance team capability.
Person Specification
Essential Criteria
- Experience: 3–5 years in application support, preferably in financial services, with exposure to Trade Capture, Payments, Risk Management, or Batch Monitoring.
- Technical
Skills: Hands‑on experience with at least two of the following: Murex, Summit, SWIFT, Access Pay, Fusion Risk, or Active Pivot.
Proficiency in batch scheduling tools (Control‑M or Autosys).
- Analytical Skills: Strong SQL skills for querying databases, analysing logs, and resolving data issues.
- Communication: Excellent verbal and written communication skills to engage with technical teams, business stakeholders, and vendors.
- Eligibility: Right to work in the UK.
Desirable Criteria
- Knowledge of financial workflows in Trade Capture, Payments, or Risk Management.
- Experience with scripting languages (e. g., Python, Bash) for automation.
- Familiarity with ITIL processes (incident, problem, or change management).
- Understanding of financial regulatory frameworks (e. g., Mi FID II, Basel III).
- Experience in vendor management or supporting cloud‑based financial systems.
Benefits
- Competitive pension scheme and private medical insurance.
- Access to tailored training programmes in financial technology and professional certifications.
- Inclusive and supportive workplace with opportunities for career progression.
- Additional Information
- Working Hours: 37 hours per week, with flexibility to meet operational needs.
- Security: Successful candidates will undergo standard background checks.
- Equality and
Diversity: We are committed to fostering an inclusive environment and welcome applications from all backgrounds.
Reasonable adjustments are available for applicants with disabilities.
How To Apply
Apply via our online portal at
[insert application link] or email your CV and cover letter to hr@kaveltech. com by 08 June 2025. Please include “L2 Application Support Analyst” in the subject line.
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L2 Application Support Analyst employer: Kaveltech Limited
At Kaveltech, we pride ourselves on being a top employer in the technology services sector, particularly for those passionate about financial technology. Our Canary Wharf location offers a vibrant work environment with competitive benefits, including a robust pension scheme and private medical insurance, alongside tailored training programmes that foster professional growth. Join our inclusive team where collaboration and career progression are at the forefront of our work culture, making it an ideal place for skilled professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Application Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kaveltech Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kaveltech Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kaveltech Limited!
✨Direct Apply to Kaveltech Limited
Let's not forget to apply directly through the Kaveltech Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace L2 Application Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kaveltech Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kaveltech Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kaveltech Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
