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- Tasks: Lead bike hire operations and ensure top-notch maintenance and customer service.
- Company: Join a passionate team at Katrine Wheelz, located in stunning Loch Katrine.
- Benefits: Enjoy a competitive salary, on-site parking, and work in a beautiful outdoor setting.
- Why this job: Perfect for cycling enthusiasts who want to make a difference in the outdoor community.
- Qualifications: Strong mechanical skills and experience in the cycle industry are essential.
- Other info: Work in a dynamic environment with opportunities for growth and adventure.
We are seeking an experienced and motivated Bike Hire Manager / Head Mechanic to lead our bike maintenance and hire operations. This role involves overseeing the daily running of the bike hire service, ensuring all bikes are maintained to the highest standards, and providing exceptional customer service. The successful candidate will possess strong mechanical knowledge and leadership skills, with a passion for cycling and outdoor activities.
Contract: Permanent
Hours: 40 hours per week (5 days including regular weekend shifts in the season)
Location: Trossachs Pier at Loch Katrine, 8 miles north of Callander
Note: Own transport essential.
This is a fantastic opportunity for someone who loves cycling and the outdoors. The ideal candidate will have extensive cycle industry experience, excellent mechanical skills, and strong knowledge of bicycle maintenance. Relevant mechanic qualifications would be an advantage.
You will be responsible for leading the bike hire operation and ensuring our customers enjoy a first-class experience when visiting Loch Katrine.
Key Responsibilities:- Leading and managing the bike hire sales team
- Delivering excellent customer service
- Managing staff rotas, group bookings, and travel trade bookings
- Maintaining the hire fleet to the highest standard
- Managing bike hire and maintenance software systems
- Responding to customer breakdowns/rescues when required
- Ensuring smooth day-to-day operation of the bike hire service
You will work on a wide range of bikes including hybrid bikes, mountain bikes, electric bikes, and tandems.
We are looking for someone who is:
- An excellent and experienced cycle mechanic
- Friendly, approachable, and enthusiastic
- Highly organised with strong IT skills and attention to detail
- A confident problem solver
- Passionate about cycling and the outdoors
How to Apply: Please contact Jason or David at Katrine Wheelz to discuss your application.
Bike Hire Manager / Head Mechanic in Callander employer: katrine wheelz
Contact Detail:
katrine wheelz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bike Hire Manager / Head Mechanic in Callander
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on Katrine Wheelz. Understanding their values and what they stand for will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your skills! If you have any relevant experience or projects, don’t hesitate to bring them up in conversations. Whether it’s fixing bikes or leading a team, let them know how you can add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Bike Hire Manager / Head Mechanic in Callander
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! Share any personal experiences or stories that highlight your enthusiasm for bikes and the outdoors. We want to see that you're not just qualified, but genuinely excited about the role.
Highlight Relevant Experience: Make sure to detail your previous experience in bike maintenance and hire operations. We’re looking for someone with a strong mechanical background, so don’t hold back on showcasing your skills and any relevant qualifications you have!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with our key responsibilities, like managing staff and ensuring excellent customer service. This shows us that you’ve done your homework and are serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it makes it easier for us to get back to you!
How to prepare for a job interview at katrine wheelz
✨Know Your Bikes
Brush up on your mechanical knowledge before the interview. Be ready to discuss different types of bikes, their maintenance needs, and any specific repairs you've handled. This will show your passion for cycling and your expertise in bike mechanics.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you managed staff rotas or improved customer service. Highlighting your leadership experience will demonstrate that you're ready to take charge of the bike hire operation.
✨Customer Service is Key
Since this role involves providing exceptional customer service, be prepared to share stories about how you've gone above and beyond for customers. Discuss how you handle complaints or breakdowns, as this will show your problem-solving skills and friendly approach.
✨Get Familiar with the Location
Research Loch Katrine and the surrounding area. Knowing about local cycling routes or attractions can help you connect with the interviewers and show your enthusiasm for the job. Plus, it demonstrates that you're genuinely interested in the role and the community you'll be serving.