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- Tasks: Provide exceptional customer service and support to cat parents through engaging calls.
- Company: Exciting pet food startup dedicated to enhancing the lives of pets and their owners.
- Benefits: Competitive pay, flexible hours, and fully remote work within the UK.
- Why this job: Join a passionate team and make a difference in the lives of cat lovers.
- Qualifications: Enthusiasm for animals and strong communication skills are essential.
- Other info: Perfect opportunity for animal lovers seeking a rewarding customer experience role.
The predicted salary is between 24000 - 36000 £ per year.
A pet food startup is looking for a Welcome Team member to provide outstanding customer service through outbound calls. You will help customers understand our product offerings and enhance their loyalty to our brand. This role entails making every customer feel welcome and informed, with a competitive pay structure, work flexibility, and fully remote opportunities within the UK. Ideal candidates will be passionate about animals and enthusiastic about customer interactions.
Remote Welcome & CX Specialist for Cat Parents employer: Katkin
Contact Detail:
Katkin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Welcome & CX Specialist for Cat Parents
✨Tip Number 1
Get to know the company and its products inside out. When you’re on that call, showing genuine enthusiasm for their offerings will make you stand out. Plus, it’ll help you answer any questions with confidence!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate customer interactions. This will help you feel more comfortable and ready to tackle any situation that comes your way.
✨Tip Number 3
Don’t forget to showcase your passion for animals during interviews. Share personal stories about your pets or experiences that highlight your love for animals. It’ll resonate with the team and show you’re a perfect fit!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Let’s get you on board!
We think you need these skills to ace Remote Welcome & CX Specialist for Cat Parents
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences with pets or how they’ve impacted your life. We want to see that you’re not just looking for a job, but that you genuinely care about our furry friends.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We’re looking for someone who can connect with cat parents, so mention any past roles where you’ve provided excellent service or built strong relationships.
Be Personable and Friendly: Your written application should reflect the warm and welcoming vibe we aim for at StudySmarter. Use a friendly tone and don’t be afraid to show your personality! We want to know who you are beyond your qualifications.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Katkin
✨Know Your Stuff About Pets
Before the interview, brush up on your knowledge of pet care and the specific products the company offers. Being able to discuss how their products benefit pets will show your passion and understanding, which is crucial for a role focused on customer loyalty.
✨Practice Your Customer Service Skills
Think of common customer scenarios you might encounter in this role and practice your responses. Role-playing with a friend can help you articulate how you'd handle different situations, ensuring you come across as confident and capable during the interview.
✨Show Your Enthusiasm
Let your love for animals shine through! Share personal stories about your experiences with pets and how they’ve shaped your view on customer service. This will help you connect with the interviewers and demonstrate that you’re genuinely excited about the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and how they measure customer satisfaction. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
