Client Support Hub Team Leader We’re recruiting for an experienced Client Support Hub Team Leader to join a growing tech business in Birmingham.
Key Responsibilities
- Lead, coach and develop an operational team, ensuring KPIs and service levels are achieved.
- Oversee daily operations, resolving escalations and maintaining high service standards.
- Analyse data and reporting to identify performance improvements and maximise rebate opportunities.
- Work with clients and internal teams to improve processes, compliance and efficiency.
- Provide expert guidance and support process improvement initiatives.
About You
- Previous experience working in a financial environment or similar professional services including team leadership.
- Strong analytical skills and experience managing KPIs.
- Knowledge of compliance, audit controls and process improvement.
- Excellent communication, organisation and stakeholder management skills.
- Proficient in Microsoft Office, particularly Excel.
Katie Bard is an Equal Opportunities Employer.
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Client Support Hub Team Leader - Growing Tech Firm! in Birmingham employer: katiebard
At Katie Bard, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive. Located in the heart of Birmingham City Centre, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions are valued. Join us to be part of a team that prioritises excellence and innovation in executive support.
