Katie Bard is seeking an experienced Client Support Hub Team Leader to join its growing tech business in Birmingham. You will lead and develop an operational team, ensuring KPIs and service levels are achieved while maintaining high client satisfaction.
Day-to-day responsibilities include overseeing operations, handling escalations, analyzing data to drive performance improvements and rebate opportunities, and collaborating with clients and internal teams to streamline processes and ensure
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Client Support Hub Lead - KPI Coach & Process Optimizer in Birmingham employer: katiebard
At Katie Bard, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive. Located in the heart of Birmingham City Centre, we offer competitive benefits, opportunities for professional growth, and a collaborative environment where your contributions are valued. Join us to be part of a team that prioritises excellence and innovation in executive support.
