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- Tasks: Be the go-to person for clients, solving queries and providing top-notch support.
- Company: Exciting tech business in Birmingham City Centre with a vibrant culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Strong communication skills and problem-solving abilities; admin experience preferred.
- Other info: Great chance to build relationships and improve processes in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We're looking for an enthusiastic and proactive Client Support Assistant to join a tech business based in Birmingham City Centre. You will be acting as the first point of contact for clients and delivering high-quality second-line support for compliance.
Responsibilities:
- Manage and respond to client queries from multiple channels.
- Investigate issues and work quickly to find effective solutions.
- Build strong product knowledge across our suite of services.
- Keep stakeholders informed on issue resolution and progress.
- Communicate confidently via phone, email, and other platforms.
- Provide specialist support for compliance and rebate calculations.
- Onboard new suppliers into systems and reports with attention to detail and quality.
- Collaborate directly with clients and their systems to process invoices.
- Build strong relationships and identify ways to improve processes.
Experience:
For this role we are looking for graduate calibre, strong communication skills and the ability to solve problems effectively with relevant administration experience and experience working with invoicing. Ideally you will have previous administration experience within a professional service background.
If you have any queries about the role contact Katie on ****_633_****.
Katie Bard is an Equal Opportunities Employer. Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act ****. Please refer to our privacy notice which will explain how we as an organisation will manage your data on our website. If your application is successful, we will contact you and manage your personal data in accordance with the guidelines of GDPR. If your application has been unsuccessful, we will delete your application within 6 weeks and all record of your data. Katie Bard is acting as an employment agency.
Client Support Assistant In Tech in Birmingham employer: katiebard
Contact Detail:
katiebard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Assistant In Tech in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the tech industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client support. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle client queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Support Assistant In Tech in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Assistant role. Highlight your communication skills and any relevant experience in administration or invoicing. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech and client support. Share specific examples of how you've solved problems in the past, as this will resonate with us at StudySmarter.
Show Off Your Tech Savvy: Since we're a tech business, it's important to showcase your familiarity with technology. Mention any tools or software you've used that relate to client support or invoicing. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at katiebard
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their tech offerings and how they support clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction, practice your communication skills. Try role-playing common client scenarios with a friend or family member. This will help you articulate your thoughts clearly and respond to queries effectively during the interview.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you identified a problem, investigated it, and found a solution. This will demonstrate your proactive approach and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for client support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
