At a Glance
- Tasks: Lead a team to enhance customer service and streamline operations in financial services.
- Company: Dynamic financial services firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonus potential, hybrid work model, and ongoing training.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: Proven team management experience in financial services and strong organisational skills.
The predicted salary is between 45000 - 55000 £ per year.
The Operations Manager is responsible for a team of circa 20 FTE frontline and administrative Customer Service Specialists:
- Review and improve end to end Customer Service administration policies, processes and procedures
- Ongoing training and development of team members ensuring continuous improvement and professional development
- Design and develop service level standards and quality controls
- Oversight of escalated calls and complaints
- Monthly Statistical Management Information (MI) reporting to Senior Management and HMRC
Skills and Experience
- Strong Team Management experience gained within Financial Services
- Solid understanding of relevant regulatory guidance in accordance with the FCA and Customer Service Risk Register
- Payment Processing and Reconciliations knowledge
- Exceptional organisation and presentation skills
- A personable leadership style with the ability to win hearts and minds
- Ability to meet business and project deadlines
Operations Manager - Financial Services employer: KATIE MAY CONSULTING
As an Interim Risk Manager at our firm, you will join a dynamic and collaborative work culture that prioritises professional growth and development. We offer competitive benefits and the opportunity to work closely with senior management, enhancing your skills in risk management within a supportive environment. Located in a vibrant area, our company fosters innovation and encourages employees to contribute meaningfully to our risk management framework.
We think you need these skills to ace Operations Manager - Financial Services
Team Management
Customer Service Administration
Regulatory Compliance
FCA Knowledge
Risk Management
Payment Processing
Reconciliations
