At a Glance
- Tasks: Lead a team to enhance customer service and streamline operations in financial services.
- Company: Dynamic financial services firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a vibrant team with opportunities for growth and impact.
- Why this job: Shape the future of customer service while developing your leadership skills.
- Qualifications: Experience in team management and a solid grasp of financial regulations.
The predicted salary is between 40500 - 49500 £ per year.
The Operations Manager is responsible for a team of circa 20 FTE frontline and administrative Customer Service Specialists:
- Review and improve end to end Customer Service administration policies, processes and procedures
- Ongoing training and development of team members ensuring continuous improvement and professional development
- Design and develop service level standards and quality controls
- Oversight of escalated calls and complaints
- Monthly Statistical Management Information (MI) reporting to Senior Management and HMRC
Skills and Experience
- Strong Team Management experience gained within Financial Services
- Solid understanding of relevant regulatory guidance in accordance with the FCA and Customer Service Risk Manager
- Exceptional organisation and presentation skills
- A personable leadership style with the ability to win hearts and minds
- Ability to meet business and project deadlines
Operations Manager - Financial Services employer: KATIE MAY CONSULTING LTD
As an Interim Risk Manager at our firm, you will join a dynamic and collaborative work culture that prioritises professional growth and development. We offer competitive benefits and the opportunity to work closely with senior management, enhancing your skills in risk management within a supportive environment. Located in a vibrant area, our company fosters innovation and encourages employees to contribute meaningfully to our risk management framework.
We think you need these skills to ace Operations Manager - Financial Services
Team Management
Customer Service Administration
Process Improvement
Training and Development
Service Level Standards Design
Quality Control
Escalated Call Oversight
