At a Glance
- Tasks: Lead a team to enhance customer service processes and ensure top-notch support.
- Company: Dynamic financial services firm focused on innovation and excellence.
- Benefits: Attractive salary, career development opportunities, and supportive work environment.
- Other info: Join a collaborative team dedicated to continuous improvement.
- Why this job: Shape the future of customer service in a thriving industry.
- Qualifications: Experience in operations management and strong leadership skills.
The Operations Manager is responsible for a team of circa 20 FTE frontline and administrative Customer Service Specialists.
Key Responsibilities:
- Review and improve end to end Customer Service administration policies, processes and procedures.
- Ongoing training and development of team members ensuring continuous improvement and professional development.
- Design and develop service level standards and quality controls.
- Oversight of customer service operations.
Operations Manager - Financial Services in Chatham employer: KATIE MAY CONSULTING LTD
As an Interim Risk Manager at our firm, you will join a dynamic and collaborative work culture that prioritises professional growth and development. We offer competitive benefits and the opportunity to work closely with senior management, enhancing your skills in risk management within a supportive environment. Located in a vibrant area, our company fosters innovation and encourages employees to contribute meaningfully to our risk management framework.
We think you need these skills to ace Operations Manager - Financial Services in Chatham
Team Leadership
Customer Service Management
Process Improvement
Training and Development
Quality Control
Service Level Standards
Analytical Skills
