Ecommerce Executive in London

At Joma Jewellery and Katie Loxton, we are passionate about creating beautifully designed products and delivering exceptional customer experiences. We are now looking for a proactive and detail-driven Ecommerce Coordinator to join our team.

In this exciting role, you will be at the heart of our online business, ensuring the smooth day-to-day running of our Retail and Wholesale websites. From seasonal launches to ongoing site management, you will play a key role in keeping our ecommerce platforms performing seamlessly and delivering an outstanding experience to our B2C and B2B customers.

Working closely with the Ecommerce Development Manager and supporting the wider Ecommerce team, you will manage product data, troubleshoot technical issues, liaise across departments, and contribute to continuous improvements across our sites. This is a fantastic opportunity to join two thriving brands, develop your technical skills, and make a real impact in a fast-paced, creative environment.

The role is Monday - Friday 9am-5pm. You will enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days.

How You'll Contribute:

• Preparing and inputting product data, video and imagery for bulk uploads across the B2C and B2B Ecommerce website, along with our Wholesale Repzio app.
• Ensuring that product information and personalised elements are maintained in line with our ERP software requirements.
• Ensuring all orders correctly sync between our website and our ERP.
• Supporting customer service when needed to investigate and resolve any onsite bugs predominantly in relation to personalised products, supporting with other investigations where needed.
• Liaising with various teams including Design, Systems and Wholesale to ensure products launch onsite efficiently, project managing the timely delivery, highlighting risks to relevant stakeholders.
• Communicating workload and project priorities to management.
• Actively raising any site improvement needs to the Ecommerce Development Manager.
• Supporting and maintaining a website user guide.
• In collaboration with the wider team, supporting with setup and maintain website discounts via cart price and catalogue price rules (including generating discount codes for internal Customer Experience team and Marketing team).
• Supporting in actioning any Merchandising department website requests including enabling and disabling products.

The Talent You'll Bring:

• Intermediate understanding of Excel.
• Proactive communication and teamwork.
• Meticulous attention to detail.
• Solution-driven.
• Organised with a strong ability to prioritise.
• Ability to work under pressure to meet deadlines.
• Knowledge of Magento is desirable.

Perfectly Packaged:

• A salary of £25,500 - £30,000 DOE.
• 33 days holiday rising to 35 with length of service inclusive of bank holiday.
• A broad benefits package including a very generous staff discount across both our brands.
• Opportunities to make an impact as well as learn and develop further.
• An innovative and friendly workplace with a team we are proud to be part of.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.