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- Tasks: Create unforgettable gifting experiences and provide exceptional customer service.
- Company: Join a family-run brand known for its creativity and personal touch.
- Benefits: Flexible hours, training in personalisation, and a friendly team environment.
- Other info: Opportunity for overtime during peak periods and excellent career growth.
- Why this job: Make a real impact by helping customers celebrate special moments with heartfelt gifts.
- Qualifications: Retail or customer service experience and a passion for accessories.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Are you passionate about heartfelt gifting and helping customers celebrate life's special moments? At Joma Jewellery and Katie Loxton, we're looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first‑ever owned flagship retail store in Milton Keynes Central.
As a true brand ambassador, you'll create unforgettable experiences by delivering exceptional service and thoughtful recommendations. With a deep understanding of our beautiful collections and bespoke personalisation services, you'll help customers discover the perfect piece whether it's a heartfelt gift for someone special or a well‑deserved treat just for them.
This is a truly unique role where you'll be fully trained in our personalisation offerings—including monogramming, embroidery, engraving, and fitting personalised charms to bracelets—giving you the skills to add a special touch to our beautiful products. You'll also play a key role in shaping a warm, welcoming store atmosphere by taking pride in every detail, championing our bespoke offering, and becoming a confident personalisation specialist.
If you're obsessed with all things accessories and jewellery, friendly, passionate, and enjoy providing an excellent customer experience, we'd love to hear from you! Overtime is available over peak periods as per business needs.
HOW YOU'LL CONTRIBUTE
- Delivers an exceptional, friendly, and heartfelt customer experience at all times.
- Builds genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
- Shares product stories with confidence, highlighting unique materials, messages, or collection inspirations.
- Provides clear guidance on personalisation options, pricing, and turnaround time.
- Handles customer queries and transactions with professionalism and care.
- Ensures every customer interaction feels memorable and brand‑led.
- Acts as a personalisation specialist, confidently operating personalisation equipment and ensuring a high‑quality finish.
- Guides customers through bespoke gifting offerings and experiences.
- Ensures the personalisation area is clean, well‑stocked, and compliant with safety procedures.
- Follows all training and operational guidelines to operate the personalisation machinery safely and efficiently.
- Suggests meaningful add‑ons and upsell opportunities to enhance each gift.
- Maintains strong knowledge of current collections, bestsellers, and seasonal product launches.
- Uses storytelling to communicate product USPs and help customers make confident gifting choices.
- Proactively suggests additional items to complete a gift or enhance the customer's experience.
- Keeps the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
- Supports daily replenishment and stockroom organisation where needed.
- Follows display guidelines to showcase product effectively.
- Works collaboratively with team members to ensure smooth operations and a positive team culture.
THE TALENT YOU'LL BRING
- Previous experience in retail, hospitality, or a customer‑facing role.
- A passion for delivering outstanding customer service with energy and empathy.
- Confidence in speaking to customers, sharing stories, and offering tailored advice.
- Interest in fashion, accessories, jewellery, or gifting.
- Ability to operate simple machinery or follow hands‑on processes (full training will be provided).
- Strong attention to detail and pride in quality presentation of products.
- Positive, team‑oriented attitude and a flexible approach to shifts, weekend work.
Gifting & Sales Advisor - Maternity Cover (24 Hour Contract) employer: KATIE LOXTON
Contact Detail:
KATIE LOXTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gifting & Sales Advisor - Maternity Cover (24 Hour Contract)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Joma Jewellery and Katie Loxton's collections, personalisation options, and the stories behind their products. This knowledge will help you connect with customers and show them why these gifts are so special.
✨Tip Number 2
Practice your storytelling skills! When you're chatting with customers, share the unique features of the products and how they can make someone's day. The more engaging your conversations, the more memorable the experience for the customer.
✨Tip Number 3
Show off your personality! Be friendly and approachable, and don’t be afraid to let your passion for gifting shine through. Customers love connecting with someone who genuinely cares about helping them find the perfect gift.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic team players who want to make a difference in our flagship store!
We think you need these skills to ace Gifting & Sales Advisor - Maternity Cover (24 Hour Contract)
Some tips for your application 🫡
Show Your Passion: Let your love for gifting and accessories shine through in your application. Share personal stories or experiences that highlight your enthusiasm for helping customers celebrate special moments.
Be Personable: We want to see your friendly side! Use a warm and approachable tone in your written application. Remember, you're applying for a role where building genuine connections with customers is key.
Highlight Relevant Experience: If you've got previous experience in retail or customer service, make sure to showcase it! Talk about how you’ve delivered exceptional service and created memorable experiences for customers.
Tailor Your Application: Make your application stand out by tailoring it to our brand and the role. Mention specific aspects of our collections or personalisation services that excite you, and show us why you’d be a perfect fit!
How to prepare for a job interview at KATIE LOXTON
✨Know the Brand Inside Out
Before your interview, dive deep into Joma Jewellery and Katie Loxton's collections. Familiarise yourself with their unique selling points, product stories, and personalisation options. This knowledge will not only impress your interviewers but also help you connect with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare to share specific examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond for a customer or created a memorable experience. This will demonstrate your passion for helping others and your ability to build genuine connections.
✨Practice Personalisation Scenarios
Since this role involves personalisation, consider how you would guide a customer through the process. Role-play different scenarios where you suggest thoughtful gifts or upsell items. This will show your confidence in handling customer queries and your understanding of the personalisation offerings.
✨Emphasise Team Spirit
Joma Jewellery and Katie Loxton value collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed to a positive team culture in previous roles. Highlighting your flexibility and willingness to support your colleagues will resonate well with the interviewers.