Assistant Merchandiser in Birmingham

At Katie Loxton & Joma Jewellery, we design, create and deliver beautifully personalised accessories and gifts that bring joy to every moment. As we continue to grow across the UK and international markets, we're looking for an Assistant Merchandiser to join our talented Merchandising team. In this role, you will help ensure we have the right products, in the right places, at the right time - supporting commercial decision‑making, planning future ranges, and keeping stock flowing smoothly across all channels.

Working collaboratively with Buying, Design, Logistics and Sales, you'll play an important role in maximising sales, protecting margin, and enhancing customer experience at every stage. If you're commercially minded, analytically strong and excited by a fast‑paced, product‑led environment, this could be the perfect next step in your merchandising career. The role is Monday – Friday 9am‑5pm. You'll enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days. This may increase to five days a week during peak periods such as sign‑off weeks.

We are a family‑run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

• Stock Management: Monitor stock levels across all channels; review and set replenishment plans, working with the MAA to action. Review sell‑through performance in season and end of season with the Merchandiser. Maintain inventory accuracy, working with Logistics to ensure smooth stock flow into our UK & US warehouses and proactively resolve bottlenecks. Highlight fast‑performing lines across the business and by channel for reordering. Support the Merchandiser with markdown and promotional pricing. Maintain, update and forecast a selection of line cards for reordering. Support lead time, freight cost and MOQ management under the guidance of the Merchandiser. Track on‑order inventory and update internal documentation and teams. Place orders with Purchasing following re‑forecast meetings, including calculating shipping costs.
• Sales & Performance Reporting: Prepare weekly and seasonal trade packs with clear insights and trends. Prepare and maintain internal merchandising spreadsheets and documents. Work with Buying and Design teams to review sales dashboards and support forward range planning. Partner weekly with sales channels to review performance and optimise opportunities – owning follow‑up actions.
• Administrative Support: Coach and mentor junior members of the Merchandising department. Support the Merchandiser with day‑to‑day operational and administrative tasks. Maintain accurate and efficient internal systems. Continuously adapt and review processes to meet evolving business needs.

• Previous experience in a similar role such as Assistant Merchandiser, Forecast Analyst or experienced Merchandising Assistant.
• Experience performing in a fast‑paced retail or product‑driven environment.
• Excellent systems capability; strong Microsoft Excel skills are essential and working knowledge of Oracle‑based retail systems is desirable.
• Strong commercial awareness, with the ability to interpret data, spot opportunities and understand wider business impact.
• A proactive approach, with the ability to take ownership, work at pace and deliver high‑quality work.
• A collaborative working style, with confidence building strong relationships across teams and communicating clearly.
• A continuous improvement mindset, with curiosity and willingness to refine processes and adapt to changing needs.
• High attention to detail, with pride in accuracy and consistency.
• Resilience when working under pressure, with strong prioritisation skills and a solutions‑focused approach.

A salary of 30,000, 33 days holiday including bank holidays rising to 35 with length of service. A broad benefits package including our staff favourite – a very generous staff discount across both our brands. Opportunities to make an impact as well as learn and develop further. An innovative and friendly workplace with a team we're proud to be part of.

We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don't hire based on cultures, preferences, or personalities – it's what you bring to the team that counts. We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.