Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by resolving queries and managing their accounts with confidence.
- Company: Join a dynamic tech business in Chipping Norton focused on client success.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Why this job: Be part of a supportive culture that values your input and fosters professional development.
- Qualifications: Previous customer service or admin experience is essential, along with strong organisational skills.
- Other info: This is a full-time, permanent role with a salary range of £36-45k based on experience.
The predicted salary is between 30720 - 37800 £ per year.
We have an exciting role within a tech business based near Chipping Norton as a Client Success Support! This is a full-time, permanent position, hybrid (2/3 days in office) offering between 36-45k dependant on experience.
Responsibilities:
- Managing and resolving incoming queries from clients and answering client queries with confidence and clarity.
- Serve as the expert on the platform to ensure you provide accurate support and guidance for clients.
- Set up new client dashboard and check assessment participation surveys.
- Completing AI reporting, maintaining flawless CRM records, reviewing and analysing employee data, and identifying trends and risks for clients and the contribution to client FAQs.
- Submit timely payment collection by ensuring invoices and billing queries are resolved.
Experience:
For this role, the client is looking for previous high-level customer service or administration experience ideally with experience managing data in a corporate setting alongside excellent organisational skills and strong attention to detail.
Customer Support Coordinator in Chipping Norton employer: Katie Bard
Contact Detail:
Katie Bard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Chipping Norton
✨Tip Number 1
Familiarise yourself with the tech platform you'll be supporting. Understanding its features and common issues will help you answer client queries confidently and accurately.
✨Tip Number 2
Brush up on your data management skills. Since the role involves maintaining CRM records and analysing employee data, being comfortable with data tools will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Customer Support Coordinator, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Support Coordinator in Chipping Norton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of Customer Support Coordinator.
Highlight Relevant Experience: Emphasise your previous customer service or administration experience in your CV and cover letter. Provide specific examples of how you've managed data and resolved client queries effectively.
Showcase Your Skills: Make sure to mention your organisational skills and attention to detail. Use bullet points to list relevant skills that match the job description, such as CRM management and data analysis.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the position. Address your passion for client success and your ability to provide accurate support and guidance.
How to prepare for a job interview at Katie Bard
✨Know the Platform Inside Out
As a Customer Support Coordinator, you'll need to be the expert on the platform. Make sure you familiarise yourself with all its features and functionalities so you can confidently answer client queries during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of specific situations where you resolved issues or provided exceptional support, as this will demonstrate your capability to manage client queries effectively.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially when handling multiple client requests or data management.
✨Prepare for Data Management Questions
Given the emphasis on maintaining CRM records and analysing employee data, brush up on your data management skills. Be prepared to discuss your experience with data analysis and how you've used it to identify trends or risks in previous roles.
