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- Tasks: Lead a dynamic team in delivering top-notch onboarding and people administration.
- Company: Join a high-performing professional services organisation in Birmingham.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for growth.
- Why this job: Make a real impact by enhancing employee experiences and driving improvements.
- Qualifications: Experience in professional services and team leadership is essential.
- Other info: Be part of a supportive environment with a focus on excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an experienced Shared Services Team Leader to join a high-performing professional services organisation. This role sits within a structured Shared Services People Operations function and plays a key role in delivering a consistent, accurate and high-quality employee experience across onboarding and core people administration. The role manages a team of 4 to 5.
The successful candidate will bring first-hand experience of working within a professional services environment, where pace, standards, confidentiality and attention to detail are critical.
The role
Reporting into the Shared Services People Operations leadership team, you will lead a small team responsible for onboarding and people administration activities, ensuring service excellence, data integrity and effective stakeholder support across the business.
Key responsibilities include:
- Leading and developing a People Operations / administration team (4 to 5 heads)
- Managing end-to-end onboarding and employee lifecycle processes
- Ensuring accuracy and compliance across people data and HR systems
- Overseeing workflow via a case management or ticketing system
- Acting as a point of escalation for complex or sensitive queries
- Building effective relationships with stakeholders across the business
- Producing operational reports and insights for senior colleagues
- Driving continuous improvement across processes and service delivery
Skills and experience
We are particularly interested in candidates who can demonstrate:
- Experience working within a professional services environment (e.g. legal, accountancy, consultancy, financial services)
- A strong operational mindset with high attention to detail
- Experience leading or supervising a people operations or administrative team
- Confidence working at pace and managing competing priorities
- Strong written and verbal communication skills
- Comfort working with HR systems, data and structured processes
Applicants must have Team Leader experience managing a team (3 to 5 heads) within a corporate ideally global environment.
Shared Services Team Leader in Birmingham employer: Katie Bard
Contact Detail:
Katie Bard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shared Services Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the professional services sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in people operations. This will help you showcase your fit for the Shared Services Team Leader role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and managing onboarding processes. We want you to feel confident and ready to impress when discussing your operational mindset and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Shared Services Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shared Services Team Leader role. Highlight your experience in professional services and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your experience in onboarding and people administration, and how you’ve led teams in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their application reflects their high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Katie Bard
✨Know Your Stuff
Make sure you brush up on your knowledge of the professional services sector. Understand the specific challenges and standards that come with it, especially in areas like onboarding and people administration. This will show that you’re not just a fit for the role, but that you genuinely understand the environment you'll be working in.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you managed competing priorities or improved processes. Be ready to discuss your approach to developing team members and ensuring service excellence, as this is crucial for the Shared Services Team Leader role.
✨Be Data Savvy
Since the role involves managing HR systems and ensuring data integrity, be prepared to talk about your experience with data management. Bring examples of how you've used data to drive improvements or insights in previous roles. This will demonstrate your operational mindset and attention to detail.
✨Build Relationships
Think about how you’ve built effective relationships with stakeholders in the past. Prepare to discuss your communication style and how you handle complex queries. This will highlight your ability to act as a point of escalation and support across the business, which is key for this position.
