At a Glance
- Tasks: Lead and transform a dynamic People Services team to enhance employee experience.
- Company: Join a forward-thinking company focused on modernising HR processes.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
- Why this job: Make a real impact in shaping the future of HR with innovative technology.
- Qualifications: Experience in leading HR teams and driving operational change is essential.
The predicted salary is between 41000 - 45000 £ per year.
This is an outstanding opportunity for an experienced HR Operations or People Services leader to take ownership of a high-profile function that is undergoing significant transformation. You will inherit an established People Services team and play a key role in modernising processes, improving employee experience and driving operational excellence across a complex, fast-paced business.
As Senior People Services Manager you will lead a successful People Services function responsible for delivering exceptional employee experience across the entire employment lifecycle. The role will manage three Team Leads who each has their own team. Working closely with senior HR leaders and key business stakeholders, you will influence strategy, improve service delivery, champion technology and create a culture focused on continuous improvement. You will be joining the business at an exciting time as it invests heavily in transforming the People function through new technology, improved processes and a customer-first approach.
Key Responsibilities
- Lead, coach and develop an established People Services team.
- Manage day-to-day HR operations whilst continually improving service delivery.
- Drive transformation projects that improve efficiency and employee experience.
- Review, redesign and simplify HR processes.
- Build strong relationships across HR, Payroll, Recruitment and wider business teams.
- Create meaningful service metrics and use data to improve performance.
- Champion a 'right first time' culture.
- Lead operational governance, policies and process documentation.
- Oversee onboarding, pre-employment screening and employee lifecycle processes.
- Support major HR systems and technology initiatives including ServiceNow.
- Act as a trusted advisor to senior stakeholders.
Applicants must have experience managing team leaders, including team leaders within an HR Shared Services environment ideally within professional services.
You will have:
- Significant experience leading HR Operations or People Services teams.
- Strong understanding of the employee lifecycle.
- Proven experience delivering operational change and continuous improvement.
- Leadership experience developing high-performing teams.
- Customer service improvement experience within HR.
Senior People Services Manager in Birmingham employer: Katie Bard
Join a forward-thinking organisation in Birmingham as a Senior People Services Manager, where you will lead a dynamic team through an exciting transformation journey. With a strong focus on employee experience and operational excellence, the company fosters a collaborative work culture that prioritises continuous improvement and innovation. Enjoy hybrid working arrangements, professional development opportunities, and the chance to make a significant impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior People Services Manager in Birmingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Katie Bard!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Katie Bard.
We think you need these skills to ace Senior People Services Manager in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Katie Bard. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Katie Bard and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Katie Bard. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Katie Bard's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Katie Bard
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Katie Bard.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Katie Bard will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Katie Bard and how you would contribute to adapting HR strategies.
