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- Tasks: Lead a team to deliver people operations processes across the organisation.
- Company: Join a large, complex organisation with a strong Shared Services function.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring consistent and compliant people operations.
- Qualifications: Experience in People Operations and team leadership in a corporate environment.
- Other info: Dynamic role with opportunities for process improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Kati Bard are recruiting an experienced People Operations Team Leader to join a well-established Shared Services function within a large, complex organisation. This role sits within a policy-led, process-driven environment and is responsible for the consistent delivery of people operations activity across the business on a national basis.
The successful candidate will provide day-to-day leadership to a team of approximately five and ensure that all activity is delivered in line with agreed policies, service standards and governance requirements.
Role OverviewThe People Operations Team Leader is accountable for:
- The effective management of people operations processes delivered at scale
- Ensuring adherence to corporate policies, procedures and controls
- Maintaining high standards of data accuracy, audit readiness and service delivery
- Managing workload planning, prioritisation and service levels across the team
- Acting as an escalation point for complex operational queries
This is a delivery-focused role requiring sound judgement, strong attention to detail and the ability to operate confidently within a structured corporate framework.
Key Responsibilities- Line management and performance oversight of a Shared Services team
- Ensuring national people processes are applied consistently and compliantly
- Monitoring service metrics, workflows and turnaround times
- Producing operational reports for senior stakeholders
- Supporting peak activity periods and cyclical workload
- Identifying incremental process improvements within established policy frameworks
- Working collaboratively with internal stakeholders to manage expectations and service delivery
- Proven experience in a Shared Services, People Operations or Business Services environment
- Experience leading teams within corporate, regulated or professional services organisations
- Strong understanding of process governance and policy adherence
- Confidence operating in a structured, high-volume environment
- A measured, professional approach with clear stakeholder credibility
This role is ideal for candidates whose strengths lie in operational leadership, consistency and control.
People Operations Team Leader in Birmingham employer: Katie Bard
Contact Detail:
Katie Bard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're a great fit for the People Operations Team Leader role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership experience and how you've managed teams effectively in the past.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace People Operations Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the People Operations Team Leader role. Highlight your leadership experience and any relevant achievements in Shared Services or People Operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and improved processes in previous positions.
Showcase Your Attention to Detail: Since this role requires a strong focus on data accuracy and compliance, make sure your application is free from typos and errors. A polished application shows us you pay attention to detail, which is crucial for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Katie Bard
✨Know Your People Operations Inside Out
Make sure you brush up on your knowledge of people operations processes and governance. Familiarise yourself with the specific policies and procedures relevant to the role, as this will show that you’re not just a good fit but also genuinely interested in how the organisation operates.
✨Demonstrate Leadership Experience
Prepare examples from your past where you've successfully led a team in a Shared Services or People Operations environment. Highlight your approach to managing workloads, prioritising tasks, and ensuring compliance with corporate policies. This will help illustrate your capability to lead effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss complex operational queries you've handled in the past. Think about specific challenges you faced and how you resolved them while maintaining service delivery standards. This will demonstrate your sound judgement and ability to operate confidently within a structured framework.
✨Engage with Stakeholders
Prepare to talk about how you've worked collaboratively with internal stakeholders in previous roles. Share examples of how you managed expectations and delivered on service metrics. This will highlight your communication skills and stakeholder credibility, which are crucial for this role.
