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- Tasks: Manage client relationships and drive platform adoption in a dynamic SaaS environment.
- Company: Join a growing SaaS business with a focus on customer success.
- Benefits: Competitive salary, bonus potential, and hybrid working model.
- Why this job: Be a trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in Customer Success or Account Management within SaaS is essential.
- Other info: Opportunity to work cross-functionally and contribute to business growth.
The predicted salary is between 24000 - 36000 £ per year.
£40,000 base + bonus | Hybrid – 2 days per week in the Birmingham office
We are supporting a growing SaaS business in the recruitment of an experienced Customer Success Manager to join their expanding Customer Success function. This role will suit someone who has previously operated in a Customer Success or Account Management capacity within a SaaS environment and is confident managing client relationships post-sale, driving adoption, and supporting long-term retention and growth. You will take ownership of a portfolio of customers, acting as a trusted partner throughout the customer lifecycle. Working cross-functionally with Sales, Product and Operations, you will ensure clients maximise value from the platform while supporting renewals and identifying commercial opportunities.
Key responsibilities include:
- Managing SaaS client relationships from onboarding through to renewal
- Delivering onboarding, training and ongoing customer engagement
- Driving platform adoption, usage and customer satisfaction
- Proactively identifying and mitigating risk within accounts
- Supporting renewals and identifying upsell opportunities
- Accurately managing customer activity within a CRM environment
- Feeding customer insight back into the wider business
About you
- Demonstrable experience in Customer Success or Account Management within a SaaS business
- Strong commercial awareness with exposure to renewals, retention and upsell
- Highly organised with the ability to manage multiple accounts effectively
- Experience using CRM systems (HubSpot or similar advantageous)
Customer Success Manager in Birmingham employer: Katie Bard
Contact Detail:
Katie Bard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the company and its platform. Show them you’re not just another candidate; demonstrate how you can drive adoption and customer satisfaction based on your past experiences.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Success Manager gig. We want to see your application and help you get your foot in the door, so don’t miss out on that opportunity!
We think you need these skills to ace Customer Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing client relationships and driving adoption in a SaaS environment. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Be sure to mention specific examples from your past roles that demonstrate your expertise.
Showcase Your CRM Experience: Since we value experience with CRM systems, make sure to highlight any relevant tools you've used, like HubSpot. Let us know how you’ve leveraged these systems to manage customer activity and drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Katie Bard
✨Know Your SaaS Inside Out
Before the interview, make sure you understand the company's platform and how it benefits its customers. Familiarise yourself with their features, customer success stories, and any recent updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight specific instances where you drove adoption, resolved issues, or identified upsell opportunities. This will illustrate your ability to be a trusted partner throughout the customer lifecycle.
✨Be Ready to Discuss Metrics
Since this role involves driving customer satisfaction and retention, be prepared to discuss how you've measured success in previous positions. Bring data or metrics that showcase your impact on renewals and customer engagement. This will demonstrate your strong commercial awareness and results-driven approach.
✨Engage with Cross-Functional Collaboration
Think about how you've worked with other teams in the past, such as Sales or Product. Be ready to share examples of how you’ve collaborated to enhance customer experience or resolve issues. This will show that you can work effectively across functions, which is crucial for this role.
